Delivery Lead - FinTech Ops & Strategy (Remote)

WhiteTech; Atlanta (GA); À distance; USD 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Fully remote

Flexible hours CET

PTO 19 days

Conference participation

Matrix structure

Résumé du poste

WhiteTech is a remote-first technology company delivering white-label and SAAS solutions for EMI, PSP, e-commerce, and open banking platforms. As Delivery Manager, you will own the delivery strategy across initiatives, leading engineers, PMs, QA, and security specialists to translate priorities into executable plans and measurable results.

You will improve SDLC, CI/CD practices, and delivery efficiency, while ensuring timely, high-quality outcomes and close collaboration with business

Qualifications

• 5+ years of experience in delivery, program, project, or product operations roles within a technology or FinTech environment.
• Proven track record of delivering complex, cross-functional technology products and initiatives from planning through release.
• Strong business mindset with the ability to connect product and technology delivery with business goals and measurable outcomes.
• Experience owning delivery strategy, priorities, timelines, dependencies, risks, and stakeholder expectations across multiple initiatives.
• Strong leadership skills with the ability to set clear expectations, drive accountability, and keep teams focused on results.
• Experience managing cross-functional teams, including Engineering, Product, QA, Security, and other business functions.
• Ability to turn strategic objectives into clear execution plans, milestones, and measurable delivery targets.
• Strong decision-making and problem-solving skills, with a proactive approach to identifying and removing delivery blockers.
• Practical understanding of AI and emerging technologies, with the ability to identify opportunities to use AI to improve product delivery, team productivity, automation, and decision-making.
• Experience introducing or driving AI-powered tools and workflows within technology or product teams is a strong advantage.

Responsabilités

• Oversee process documentation, implementation, and continuous optimization
• Lead change management initiatives and ensure process quality assurance
• Manage and improve SDLC efficiency, quality, and performance
• Ensure client satisfaction across cost, budget, timelines, and quality metrics
• Serve as the primary escalation point for clients concerning roadmaps, release schedules, delivery issues, delays, and budget concerns
• Supervise business analysis and design functions, ensuring measurable effectiveness
• Take full ownership of the Service Desk function: Improve client satisfaction, Reduce bug resolution time, Enhance issue response quality, Implement efficient root cause analysis and resolution processes
• Oversee internal SaaS/white-label product development with full responsibility for quality and budget control
• Lead resource management and capacity planning across all IT functions
• Ensure effective onboarding, performance tracking, and upskilling across engineering and delivery teams
• Manage the full lifecycle of project management talent: hiring, onboarding, evaluation, and replacement
• Drive cost-effective, timely, and high-quality delivery across all functional and non-functional requirements
• Ensure development team composition aligns with skill and seniority requirements
• Promote a performance-based, results-driven culture across all delivery units
• Partner with security leadership to ensure compliance with standards without disrupting delivery timelines

Connaissances

Delivery management

Cross-functional leadership

SDLC

CI/CD

Risk management

Stakeholder management

AI awareness

Team leadership

Description du poste

WhiteTech is a remote-first technology company delivering white-label and SAAS solutions for EMI, PSP, e-commerce, and open banking platforms. As Delivery Manager, you will own the delivery strategy across initiatives, leading engineers, PMs, QA, and security specialists to translate priorities into executable plans and measurable results.

You will improve SDLC, CI/CD practices, and delivery efficiency, while ensuring timely, high-quality outcomes and close collaboration with business