Client Success Leader

Logility, Inc; Atlanta (GA); On-site; USD 80,000 - 100,000; Full time

Job summary

A tech-driven supply chain solutions company is seeking a Client Success Leader in Atlanta. This role entails managing a team to enhance client engagement, drive solution adoption, and ensure client retention. The successful candidate will develop growth strategies, conduct business reviews, and recruit talent for the team. Candidates should have 5 years of Client Success Management experience and an MBA is preferred. This position helps impact critical client relationships through effective leadership and proactive client management.

Qualifications

• 5 years of Client Success Management experience.
• Demonstrated ability to manage a team of at least ten.
• Prior experience with tech touch applications preferable.

Responsibilities

• Lead a team to realize business value from services and solutions.
• Develop growth strategies for assigned accounts.
• Conduct client business reviews and report on client health metrics.
• Recruit and mentor team members effectively.

Skills

Client Success Management

Team Management

Recruitment and Mentorship

Education

MBA

4-year College Degree

Tools

Gainsight

Job description

Accelerating the digital sustainable supply chain, Logility helps companies seize new opportunities, sense and respond to changing market dynamics, and more profitably manage their complex global businesses. The Logility® Digital Supply Chain Platform leverages an innovative blend of artificial intelligence (AI) and advanced analytics to automate planning, accelerate cycle times, increase precision, improve operating performance, break down business silos and deliver greater visibility. Logility’s SaaS-based platform transforms sales and operations planning (SandOP) and integrated business planning (IBP) processes; demand, inventory, and replenishment planning; global sourcing; quality and compliance management; product life cycle management; supply and inventory optimization; manufacturing planning and scheduling; retail merchandise planning, assortment, and allocation. Logility clients include Big Lots, Husqvarna Group, Parker Hannifin, Sonoco Products, and Red Wing Shoe Company. To learn how Logility can help you make smarter decisions faster, visit www.logility.com.

Location: Georgia, 470 East Paces ferry Road, Atlanta, GA 30305, USA

Job Description:

The Client Success Leader is accountable for leading a team who works with existing clients toward realizing business value from our relationship, services, and solutions ultimately driving solution adoption, business value, and client retention.

Responsibilities

Our next Client Success Leader will need to have a passion to help clients while effectively managing the team and programs to achieve enterprise (vs. department) level engagement in their assigned accounts. They will develop growth strategy for each assigned account and conduct regular cadence of client business reviews and measure and report on overall client health metrics. This leader will be accountable for building programs to drive positive referenceability and retention across the install base and manage select clients to ensure retention and growth. They will be responsible for proactively identifying issues, initiate resolutions, and stimulate growth within client base while simultaneously identifying and closing new expansion opportunities within assigned accounts. Collaborating with Marketing on outreach programs will be imperative to drive value and growth.

The Client Success Leader will need to be an avid and proficient recruiter of talent for his/her organization as well as the company in general. Collaborates with peers and talent team to create and update Job scorecards to align to today’s roles. Effectively interviews candidates and actively on-boards new team members and effectively mentors them to becoming proficient team members.

Qualifications

• 5 Years of Client Success Management experience
• MBA is highly desirable, 4‑year college degree required
• Demonstrated ability to manage a team of at least ten
• Prior experience with tech touch application such as Gainsight preferable

Equal Opportunity Employer – This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.