Delivery Manager

SmarTek21, LLC.; Seattle (WA); Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k)

PTO

Job summary

SmarTek21, LLC. seeks an experienced Delivery Manager to lead end-to-end technical delivery across multi-account client engagements.

You will drive architectural oversight, governance, and financial performance while coordinating distributed onshore/offshore delivery teams. The role requires 7+ years in technology with 5+ years of leading delivery, strong IT services background, and expertise across software, cloud, and enterprise integrations.

Qualifications

• Bachelor’s degree or equivalent practical experience in CS/Engineering.
• 7+ years in technology with 5+ years leading delivery across client accounts.
• Experience in IT services, consulting, or managed services.
• Strong foundation in engineering/architecture across apps, cloud, infra, and integrations.
• Proven ownership of engagement financials and profitability.
• Experience managing distributed teams onshore and offshore.
• Strong knowledge of Agile, DevOps, SDLC governance, and production support.

Responsibilities

• Provide technical leadership and architectural oversight across software, cloud, DevOps, enterprise integrations, and managed services engagements.
• Review architectures, technical estimates, dependencies, and implementation approaches to ensure robust, scalable, and secure solutions.
• Guide cross-functional teams in CI/CD, automated testing, observability, reliability, and release management.
• Own end-to-end delivery across client accounts, managing scope, schedule, budget, quality, risk registers, and executive satisfaction.
• Translate SOWs into delivery plans with milestones, staffing plans, governance, and acceptance criteria.
• Manage engagement financial operations, resource utilization, forecasting, and gross-margin performance.
• Lead distributed teams onshore and offshore, balancing complexity, cost, and risk.
• Serve as executive escalation/delivery contact, lead governance cadences and quarterly reviews.
• Collaborate with Sales/Solutions on RFPs, SOWs, and strategic expansion.
• Evaluate and integrate AI tools and automation to optimize velocity and efficiency.

Skills

Delivery leadership

IT services experience

Agile/DevOps

Stakeholder management

Distributed teams

Solution architecture

P&L ownership

SDLC governance

Cloud knowledge

Education

Bachelor’s degree or equivalent

Tools

AWS

Azure

Google Cloud

ServiceNow

Microsoft 365

Microsoft Dynamics

Job description

SmarTek21 is seeking an experienced Delivery Manager to join our leadership team. The successful candidate will be responsible for providing end-to-end technical oversight, operational execution, and financial governance across multi-account client engagements spanning software engineering, cloud infrastructure, enterprise integrations, and managed services, while leading distributed onshore and offshore delivery teams to drive client satisfaction, delivery excellence, and gross-margin profitability.

Key Responsibilities

• Provide technical leadership and architectural oversight across software engineering, cloud infrastructure, DevOps, enterprise integrations, and managed services engagements.
• Review solution architectures, technical estimates, dependencies, and implementation approaches to guarantee solutions are robust, scalable, secure, and supportable.
• Guide cross-functional teams in adopting modern engineering practices, including CI/CD pipelines, automated testing, observability, reliability, and structured release management.
• Own end-to-end delivery performance across multiple client accounts, managing scope, schedule, budget, quality standards, risk registers, and executive client satisfaction.
• Translate Statements of Work (SOWs) into comprehensive delivery plans with defined milestones, resource staffing plans, clear governance protocols, and acceptance criteria.
• Manage engagement financial operations, resource utilization, forecasting, and gross-margin performance while proactively mitigating budget slippage or margin deterioration.
• Lead and develop distributed delivery teams utilizing onshore and offshore resource models, balancing technical complexity, cost optimization, and delivery risk.
• Serve as the primary executive escalation and delivery contact for client stakeholders, leading governance cadences, quarterly service reviews, and recovery plans.
• Partner with Sales and Solutions teams on RFP/RFI responses, pre-sales estimates, SOW authoring, commercial assumptions, and strategic account expansion.
• Evaluate and integrate AI tools, automated testing frameworks, and process automations to continuously optimize team delivery velocity and operational efficiency.

Qualifications

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 7+ years of overall experience in technology, including 5+ years leading technical delivery across multiple projects or enterprise client accounts.
• Demonstrated experience in an IT services, consulting, systems integration, or managed services environment.
• Strong engineering or architecture foundation, with deep subject-matter expertise in at least one technical domain and broad working knowledge across application development, cloud, infrastructure, and enterprise integrations.
• Demonstrated ownership of engagement financials, including budgeting, staffing models, resource utilization, and delivery profitability (P&L/gross margins).
• Proven track record of managing and mentoring geographically distributed teams across onshore and offshore delivery models.
• Deep working knowledge of Agile delivery frameworks, DevOps practices, SDLC governance, and production support operations.
• Demonstrated capability to evaluate, challenge, and validate technical estimates, solution architecture decisions, and implementation assumptions.
• Proven experience in executive stakeholder management, conflict resolution, technical escalation management, and troubled account turnaround/recovery.

Preferred Qualifications

• Hands-on experience delivering enterprise solutions on major cloud platforms (AWS, Azure, or Google Cloud).
• Familiarity with enterprise platforms and SaaS ecosystems such as ServiceNow, Microsoft 365, Microsoft Dynamics, or equivalent.
• Practical experience implementing AI-enabled solutions, automation frameworks, or managing complex enterprise security and compliance requirements.
• Relevant professional certifications (e.g., PMP, PMI-ACP, CSM, SAFe, ITIL, AWS Certified Solutions Architect, or Azure Solutions Architect Expert).

Compensation

Salary Range: $120,000 to $140,000 annually

Additional Compensation: performance bonus

Benefits: Medical, dental, vision, 401(k), life insurance, disability coverage, paid holidays, and a Paid Time Off (PTO) program that meets or exceeds applicable Washington paid sick leave requirements. Additional benefit details and eligibility requirements will be provided during the hiring process.

• Location: Seattle, WA
• Work Arrangement: Hybrid
• Employment Type: Full-Time
• Work Schedule: Standard business hours with flexibility to accommodate coordination across global time zones and offshore delivery teams.
• Travel Requirements: Potential travel requirements for client visits/reviews

Work Authorization

Applicants must be legally authorized to work in the United States.

Equal Opportunity Employer

SmarTek21 is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to any status protected by applicable federal, state, or local law.