Delivery Manager

Smartek21, LLC; United States; Hybrid; USD 120,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life insurance

Disability coverage

Paid holidays

PTO

Washington paid sick leave

Job summary

SmarTek21, Seattle-based digital transformation leader, seeks an experienced Delivery Manager to provide end-to-end technical oversight, operational execution, and financial governance across multi-account client engagements. You will lead distributed onshore and offshore teams, translate SOWs into delivery plans, manage budgets and margins, and partner with Sales and Solutions for RFP responses.

This role requires strong Agile/DevOps expertise and a proven ability to drive client satisfaction

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
• 7+ years of overall experience in technology, including 5+ years leading technical delivery across multiple projects or enterprise client accounts.
• Demonstrated experience in IT services, consulting, systems integration, or managed services.
• Strong engineering or architecture foundation with deep domain expertise in at least one technical area and broad knowledge across development, cloud, and integrations.
• Demonstrated ownership of engagement financials including budgeting, staffing models, resource utilization, and delivery profitability.
• Proven track record of managing geographically distributed teams across onshore and offshore delivery models.
• Deep knowledge of Agile, DevOps, SDLC governance, and production support operations.
• Ability to evaluate and challenge technical estimates and architecture decisions.
• Proven experience in executive stakeholder management and troubled account recovery.

Responsibilities

• Provide technical leadership and architectural oversight across software engineering, cloud, DevOps, and managed services engagements.
• Review architectures, estimates, dependencies, and approaches to ensure robust, scalable, secure solutions.
• Guide teams in modern engineering practices, CI/CD, automated testing, observability, and reliable releases.
• Own delivery performance across client accounts, managing scope, schedule, budget, quality, and risks.
• Translate Statements of Work into delivery plans with milestones, staffing, governance, and acceptance criteria.
• Manage engagement financials, forecasting, and gross-margin performance; mitigate budget slippage.
• Lead distributed delivery teams across onshore and offshore models.
• Serve as executive escalation and governance contact for client stakeholders; lead service reviews.
• Collaborate with Sales and Solutions on RFP/RFI responses, SOWs, and commercial assumptions.
• Evaluate AI tools and automation to optimize velocity and efficiency.

Skills

Technical leadership

Delivery governance

Managed services

Cloud and infrastructure

Agile/DevOps

Executive stakeholder management

Education

Bachelor’s degree in Computer Science or related field

Tools

AWS

Azure

Google Cloud

ServiceNow

Microsoft 365

Dynamics 365

Job description

About the Role

SmarTek21 is seeking an experienced Delivery Manager to join our leadership team. The successful candidate will be responsible for providing end-to-end technical oversight, operational execution, and financial governance across multi-account client engagements spanning software engineering, cloud infrastructure, enterprise integrations, and managed services, while leading distributed onshore and offshore delivery teams to drive client satisfaction, delivery excellence, and gross-margin profitability.

Key Responsibilities

• Provide technical leadership and architectural oversight across software engineering, cloud infrastructure, DevOps, enterprise integrations, and managed services engagements.

• Review solution architectures, technical estimates, dependencies, and implementation approaches to guarantee solutions are robust, scalable, secure, and supportable.

• Guide cross-functional teams in adopting modern engineering practices, including CI/CD pipelines, automated testing, observability, reliability, and structured release management.

• Own end-to-end delivery performance across multiple client accounts, managing scope, schedule, budget, quality standards, risk registers, and executive client satisfaction.

• Translate Statements of Work (SOWs) into comprehensive delivery plans with defined milestones, resource staffing plans, clear governance protocols, and acceptance criteria.

• Manage engagement financial operations, resource utilization, forecasting, and gross-margin performance while proactively mitigating budget slippage or margin deterioration.

• Lead and develop distributed delivery teams utilizing onshore and offshore resource models, balancing technical complexity, cost optimization, and delivery risk.

• Serve as the primary executive escalation and delivery contact for client stakeholders, leading governance cadences, quarterly service reviews, and recovery plans.

• Partner with Sales and Solutions teams on RFP/RFI responses, pre-sales estimates, SOW authoring, commercial assumptions, and strategic account expansion.

• Evaluate and integrate AI tools, automated testing frameworks, and process automations to continuously optimize team delivery velocity, and operational efficiency.

Qualifications

Required Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

• 7+ years of overall experience in technology, including 5+ years leading technical delivery across multiple projects or enterprise client accounts.

• Demonstrated experience in an IT services, consulting, systems integration, or managed services environment.

• Strong engineering or architecture foundation, with deep subject-matter expertise in at least one technical domain and broad working knowledge across application development, cloud, infrastructure, and enterprise integrations.

• Demonstrated ownership of engagement financials, including budgeting, staffing models, resource utilization, and delivery profitability (P&L/gross margins).

• Proven track record of managing and mentoring geographically distributed teams across onshore and offshore delivery models.

• Deep working knowledge of Agile delivery frameworks, DevOps practices, SDLC governance, and production support operations.

• Demonstrated capability to evaluate, challenge, and validate technical estimates, solution architecture decisions, and implementation assumptions.

• Proven experience in executive stakeholder management, conflict resolution, technical escalation management, and troubled account turnaround/recovery.

Preferred Qualifications

• Hands-on experience delivering enterprise solutions on major cloud platforms (AWS, Azure, or Google Cloud).

• Familiarity with enterprise platforms and SaaS ecosystems such as ServiceNow, Microsoft 365, Microsoft Dynamics, or equivalent.

• Practical experience implementing AI-enabled solutions, automation frameworks, or managing complex enterprise security and compliance requirements.

• Relevant professional certifications (e.g., PMP, PMI-ACP, CSM, SAFe, ITIL, AWS Certified Solutions Architect, or Azure Solutions Architect Expert).

Compensation

Salary Range: $120,000 to $140,000 annually

Additional Compensation: performance bonus

Benefits

Benefits: Medical, dental, vision, 401(k), life insurance, disability coverage, paid holidays, and a Paid Time Off (PTO) program that meets or exceeds applicable Washington paid sick leave requirements. Additional benefit details and eligibility requirements will be provided during the hiring process.

Work Environment

• Location: Seattle, WA

• Work Arrangement: Hybrid

• Employment Type: Full-Time

• Work Schedule: Standard business hours with flexibility to accommodate coordination across global time zones and offshore delivery teams.

• Travel Requirements: Potential travel requirements for client visits/reviews

Work Authorization

Applicants must be legally authorized to work in the United States.

Equal Opportunity Employer

SmarTek21 is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to any status protected by applicable federal, state, or local law.

Who We are...

SmarTek21, founded in 2006, is an innovative digital transformation leader dedicated to empowering organizations through design-led, data-centric solutions. We believe that exceptional user experiences and intelligent data-driven insights are pivotal in shaping the future of business. At the heart of our approach is Design-Led Engineering, where we combine strategic design principles with cutting-edge technology to create tailored solutions that deliver significant business outcomes. Our commitment to accelerating digital transformation includes specialized expertise in Agile DevOps, Data Engineering and analytics, Testing Automation and support, and comprehensive Managed Application and Infrastructure Services. We’ve evolved from our consulting and development roots into a full-spectrum service provider, integrating advanced technologies like Generative AI (GenAI) to facilitate our clients’ seamless, transformative digital journeys. A passion unites our dynamic team of technology visionaries and business strategists for innovation and excellence. At SmarTek21, you'll join a collaborative environment dedicated to shaping the digital landscape and driving impactful results for organizations worldwide.

Benefits

Comprehensive benefits package including medical, dental, vision, 401(k), paid time off, paid holidays, Washington paid sick leave, life insurance, and short-term/long-term disability coverage. Eligibility and benefit details are provided upon hire.

SmarTek21 is committed to fostering a diverse and inclusive environment. We encourage applications from individuals of all backgrounds and experiences.