Delivery Lead & Route Optimization Coach

Stores; Romulus (MI); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

401(k) plan

Job summary

The ODPGroup is seeking a Delivery Lead to oversee the efficient delivery of customer products and to direct Delivery Specialists. You will train new staff and monitor route drivers, focusing on customer service and organized operations to meet customer requirements.

Ideal candidates have strong English communication, leadership experience, and knowledge of delivery systems. You will work on-site in our Michigan operations, with safety and DOT compliance in daily duties.

Qualifications

• High School diploma or equivalent preferred.
• Minimum 3 years experience in related field.
• At least two years Delivery experience preferred. Supervisory or Leadership experience preferred.
• Knowledge of systems, tools, and processes in delivery environment preferred.
• CDL may be needed in states where required.
• Clean driving record and valid driver license.
• DOT qualification is required.
• Geographical knowledge of the delivery service area.
• Ability to communicate in English (verbal and written).
• Familiarity with OfficeMax/ODP systems; basic computer skills.

Responsibilities

• Provide training and coaching to new and existing Delivery Specialists. Provide technical training and problem solving resources. Provides input for performance reviews
• Assist management with vehicle safety and building security issues. Allocates resources to insure timely deliveries as defined by customer requirements and expectations
• Communicate customer feedback to appropriate supervisory personnel
• Develop and contribute ideas and suggestions for operational improvements utilizing LEAN practices
• Ensure the proper completion of all required paperwork
• Assist management with route design, balancing and dispatch, including training and follow up of driver and vehicle safety as well as State and Federal DOT compliance
• Assume supervisory functions in the absence of direct manager or supervisor
• Assist with delivery operations as a route back-up driver, when necessary
• Adherence to established Standard Operating Procedures
• Perform driver safety checks as needed, for follow up and/or retraining
• Participate in Safety Committee and conduct Tier 1 meetings
• Assist in meeting with new customers and for onsite visits

Skills

English communication

Customer service

Geographical knowledge

Upsell

Professional appearance

Read a map

Education

High School diploma or equivalent

Valid driver license

DOT qualification

CDL may be needed

Tools

MS Word

MS Excel

RACE system

GIS software

Job description

The ODPGroup is seeking a Delivery Lead to oversee the efficient delivery of customer products and to direct Delivery Specialists. You will train new staff and monitor route drivers, focusing on customer service and organized operations to meet customer requirements.

Ideal candidates have strong English communication, leadership experience, and knowledge of delivery systems. You will work on-site in our Michigan operations, with safety and DOT compliance in daily duties.