Delivery Lead, AI/ML for Defense Logistics

Gallatin AI, Inc.; Austin (TX); On-site; USD 160,000 - 180,000; Full time

Benefits offered by this job

Health coverage

Paid time off (PTO)

Life insurance

Short & long-term disability

Wellness reimbursement

Office meals

Equity grant

401k

Unlimited PTO

Job summary

Gallatin AI, Inc. is seeking an Engagement Manager on the Delivery Team to own the account plan, care for customers, and ensure an exceptional experience. The role blends Customer Success with Technical Project Management, guiding a cross-functional team to deliver AI/ML value and align resources to customer objectives.

The ideal candidate has 6+ years in a customer-facing technical PM role, a solid CS/engineering background, and willingness to travel up to 50% to support ongoing engagements.

Qualifications

• Active Top Secret clearance or eligibility.
• At least 6 years of work experience in a customer-facing technical program management role.
• Technical background in CS, Economics, Statistics, or Engineering.
• Prior experience in logistics or sustainment operations.
• Proven track record in B2B client-facing roles and growing client relationships.
• A basic understanding of software development.
• Strong cross-functional collaboration skills.
• Excellent verbal and written communication.
• Willingness to travel at least 50% of the time.

Responsibilities

• Oversee onboarding and successful implementation for accounts.
• Manage customer relationships from executives to end users.
• Work with customers’ engineering teams to answer questions and resolve issues.
• Develop a plan to deliver project work within budget/margin and ahead of schedule.
• Lead a cross-functional project team to meet AI/ML objectives.
• Identify risks and opportunities to improve delivery and make it repeatable for future customers.

Skills

Customer success

Project management

Cross-functional collaboration

Verbal and written communication

Education

CS/Engineering background

Tools

API technology

Job description

Gallatin AI, Inc. is seeking an Engagement Manager on the Delivery Team to own the account plan, care for customers, and ensure an exceptional experience. The role blends Customer Success with Technical Project Management, guiding a cross-functional team to deliver AI/ML value and align resources to customer objectives.

The ideal candidate has 6+ years in a customer-facing technical PM role, a solid CS/engineering background, and willingness to travel up to 50% to support ongoing engagements.