Delivery Lead

Pinnacle Group, Inc.; Kentucky; On-site; USD 65,000 - 85,000; Full time

Job summary

Pinnacle Group, Inc. exists to connect people with opportunity.

For the last 25 years we have lived our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation.

Qualifications

• Experience coordinating daily operations and escalations.
• Ability to train, coach, and develop onboarding staff.
• Strong project management and cross-functional collaboration.
• Knowledge of policy compliance and regulatory requirements.
• Excellent stakeholder relationship management and customer focus.

Responsibilities

• Program Daily Operations- Escalations, team support, daily distribution, management of daily operations.
• Request Management- Manage requests end to end.
• Team Development – train, coach, and develop onboarding team members to work in collaboration with the Director of Operations on performance, attendance, and conduct issues as well as staffing or resourcing needs.
• Project Mgmt. – Mgmt. of special projects as assigned/necessary.
• Audit & Compliance – ensure compliance with Pinnacle Group policies, contractual requirements, and relevant legal and regulatory requirements, including process controls and reporting.
• Relationship with Key Stakeholders – Procurement, Finance Business Operations, Suppliers.
• Customer Service – create a service-focused team culture that delivers an excellent experience to consultants and Pinnacle’s recruiters, account managers, and suppliers.

Skills

Operations management

Team development

Project management

Compliance awareness

Stakeholder relations

Customer service

Job description

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level. If you're looking for a new opportunity where you can truly make a difference.

Job Summary

• Program Daily Operations- Escalations, team support, daily distribution, management of daily operations
• Request Management- Manage requests end to end
• Team Development – train, coach, and develop onboarding team members to work in collaboration with the Director of Operations on performance, attendance, and conduct issues as well as staffing or resourcing needs
• Project Mgmt. – Mgmt. of special projects as assigned/necessary
• Audit & Compliance – ensure compliance with Pinnacle Group policies, contractual requirements, and relevant legal and regulatory requirements, including process controls and reporting
• Relationship with Key Stakeholders – Procurement, Finance Business Operations, Suppliers
• Customer Service – create a service-focused team culture that delivers an excellent experience to consultants and Pinnacle’s recruiters, account managers, and suppliers