Client Fulfillment Coordinator

Pinnacle Group, Inc.; Headquarters (KY); On-site; USD 42,000 - 55,000; Full time

Job summary

Pinnacle Group exists to connect people with opportunity. Pinnacle Group is seeking an Onboarding Coordinator to act as the primary contact for consultants and clients, coordinating start dates and follow-ups to ensure smooth assignments.

You will work with Bullhorn and VMS systems, ensuring accurate status updates while supporting background checks, paperwork, and client onboarding requirements.

Qualifications

• High school diploma.
• Intermediate MS skills.
• Positive/eager attitude.
• Effective verbal and written communication across organization levels.
• Knowledge and use of an Applicant Tracking System.
• VMS tools experience (Bullhorn, Simplify, Fieldglass, Beeline, VNDLY) is a plus.
• Previous customer service experience.
• Ability to handle data entry with sensitive/confidential information.

Responsibilities

• Serves as the point of contact for consultants & clients/AMs during onboarding and throughout assignments.
• Administer and maintain onboarding processes using Bullhorn and VMS systems.
• Support client onboarding requirements with the Onboarding Team (background & drug screens, paperwork).
• Track consultant status from acceptance through start date.
• Establish and grow relationships with clients and account managers.
• Assist with terminations and provide general counseling when needed.
• Perform data entry, audits, and reporting with integrity.
• Think critically to ensure process accuracy.

Skills

Communication skills

Data entry

Customer service

Attention to detail

Education

High school diploma

Tools

ATS (Applicant Tracking System)

Bullhorn

VMS tools

Fieldglass

Beeline

VNDLY

Job description

Pinnacle Group exists to connect people with opportunity. For the last 25 years, we've done exactly that by living our core values of putting people first, delivering excellence in all we do, and giving back to the communities in which we live and work. We are a leading workforce solutions company supporting the talent needs of global leaders in financial services, technology, communications, utilities, and transportation and we are one of the largest women and minority-owned companies in our industry. Our team of service-driven, energetic, and diverse professionals is well-respected in our industry and our leadership team is aligned and focused on taking the company to the next level.

Job Summary

• Serves as the point of contact for consultants & clients/AMs throughout the onboarding process (communicates status, answer questions, verifies start date & reporting details, and coordinates all follow-up efforts), as well as the duration of their assignment (until project completion/termination)
• Administer and maintain company onboarding process using Bullhorn and VMS system(s) (if applicable)
• Works closely with Onboarding Team to support and monitor execution of Client onboarding requirements (background & drug screens, paperwork, etc.) Provides complete, accurate, and inspiring information to candidates about the company and position, manage and coordinates all communication with candidates
• Keep up with status of consultants throughout the hiring process from candidate accept to start
• Establish, maintain, optimize and grow relationships with clients and account managers
• Conduct terminations and general counseling when necessary
• Data entry & integrity, audits & reporting
• Ability to think critically & focus on process accuracy

Qualifications

• High school diploma
• Intermediate MS skills
• Positive/Eager Attitude
• Effectively communicate (verbal and written) to different levels of an organization
• Knowledge and practical use of an Applicant Tracking System
• VMS tools (Bullhone, Simplify, Fieldglass, Beeline, VNDLY) is a plus
• Previous customer service
• Ability to manage data entry with sensitive and confidential information