Delivery Insights Program Manager I

Amazon; Bellevue (WA); On-site; USD 80,000 - 97,000; Full time

Job summary

Amazon is seeking a Program Manager I for the Delivery Feedback and Insights (DFI) Performance team in Bellevue. You will own performance programs measuring Delivery Associate performance and collaborate with DSPs, BCs, Operations, and other partners to drive improvements.

The role emphasizes ownership, data-based insights, and clear communication to diverse stakeholders, with high visibility and impact in a fast-paced environment.

Qualifications

• Bachelor's degree in a relevant field is required.
• 1+ years of program or project management experience.
• Experience in a highly analytical, results-oriented environment with cross functional interactions.

Responsibilities

• Identify and execute analyses to uncover opportunities and present recommendations.
• Manage project schedules with input from teams and identify milestones.
• Drive prioritization with input from senior program managers.
• Collaborate with business and technical teams to deliver scalable, secure solutions.
• Communicate program status clearly to managers and stakeholders.
• Track and report key delivery performance metrics.
• Own and escalate issues to ensure timely resolution.
• Serve as the primary escalation point for team members.

Skills

Program management

Education

Bachelor's degree in relevant field

Tools

MS Access

SQL

Excel

Job description

Amazon is seeking a Program Manager I for the Delivery Feedback and Insights (DFI) Performance team in Bellevue. You will own performance programs measuring Delivery Associate performance and collaborate with DSPs, BCs, Operations, and other partners to drive improvements.

The role emphasizes ownership, data-based insights, and clear communication to diverse stakeholders, with high visibility and impact in a fast-paced environment.