Delivery-Focused Services Project Manager

Ciena; Hanover (MD); On-site; USD 80,000 - 128,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision plans

401(k) with company matching

Employee Stock Purchase Program (ESPP)

Paid holidays, sick leave, and paid/vs

Job summary

Ciena is seeking a delivery-focused Services Project Manager to lead customer engagements and service delivery projects across the United States East Coast region. This role drives project execution across the full delivery lifecycle while aligning customer commitments, operational objectives, and financial outcomes.

Responsibilities include coordinating scope, schedules, resources, and status updates, with a focus on risk management and stakeholder communication.

Qualifications

• Bachelor's degree in Engineering or related field.
• 3-5 years of experience in Service Delivery, Project Management, Service Coordination, or a relevant industry.
• Utilization of project management tools.
• Experience with network lifecycle activities including design, deployment, migration, and validation.
• Background in optical transport and networking environments including DWDM and L0/L1 technologies.
• Experience interacting with customers, cross-functional delivery teams, and engineering resources.
• Demonstrated influencing and collaboration across multiple teams.

Responsibilities

• Lead customer-facing service delivery projects across the full project lifecycle.
• Coordinate project scope, schedules, milestones, resources, and execution activities.
• Implement communication plans and provide project status updates, risk visibility, and resolution tracking.
• Conduct risk assessments and mitigation plans throughout project delivery.
• Chair customer and internal project meetings to communicate progress, issues, and delivery outcomes.
• Monitor project execution against scope, resource utilization, budget expectations, and delivery commitments.
• Interface with customers, engineering teams, sales, bid management, service delivery groups, partners, and finance teams to achieve project and business objectives.

Skills

Project management

Cross-functional collaboration

Stakeholder communication

Risk management

Education

Bachelor's degree in Engineering

Tools

Project management tools

Job description

Ciena is seeking a delivery-focused Services Project Manager to lead customer engagements and service delivery projects across the United States East Coast region. This role drives project execution across the full delivery lifecycle while aligning customer commitments, operational objectives, and financial outcomes.

Responsibilities include coordinating scope, schedules, resources, and status updates, with a focus on risk management and stakeholder communication.