Strategic Customer Delivery Lead

Ciena; Raleigh (NC); Sur place; USD 120 000 - 180 000; Plein temps

Résumé du poste

Ciena in Raleigh, NC is seeking an experienced Senior Project Manager for customer engagement and managed services. You will oversee onboarding from quote to activation, drive project scope, and coordinate across Services, Product, Supply Chain, Sales, and partners.

You will lead executive updates, manage risks, and ensure high customer satisfaction through clear communications and proactive issue resolution.

Qualifications

• 8+ years of ICT experience with program or project management responsibilities in managed services, optical, cloud, or virtualization delivery projects.
• Experience in negotiation, collaboration, customer-facing communication, and statement of work management.

Responsabilités

• Drive managed service onboarding projects from quote acceptance through service activation and ongoing performance reporting.
• Deliver project scope while optimizing schedules, costs, resources, and third-party deliverables.
• Lead customer engagement activities and serve as the escalation point for managed service delivery matters.
• Manage multiple customer projects and coordinate stakeholder communications.
• Present executive-level project updates, tracking reports, and status communications.
• Identify, assess, and mitigate project risks throughout the project lifecycle.
• Collaborate with Services, Product, Supply Chain, Sales, partner, and customer teams to achieve project objectives.

Connaissances

Project management

Stakeholder communication

Risk management

Negotiation

Cross-functional collaboration

Formation

Bachelor's degree in Electrical/Computer Engineering or CS or Business

Description du poste

Ciena in Raleigh, NC is seeking an experienced Senior Project Manager for customer engagement and managed services. You will oversee onboarding from quote to activation, drive project scope, and coordinate across Services, Product, Supply Chain, Sales, and partners.

You will lead executive updates, manage risks, and ensure high customer satisfaction through clear communications and proactive issue resolution.