Delivery Experience Scheduler & Liaison

J.B. Hunt; Lowell (AR); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical benefit

401(k) retirement plan

Life insurance

Short-term and long-term disability

Paid time off

Six paid holidays

Six weeks maternity leave and two paid

Paid parental leave

Job summary

J.B. Hunt Transport, Inc. in Lowell, Arkansas is seeking a Customer Experience Appointment Representative in the Administration, Facilities & Secretarial department. The role involves clerical work, scheduling loads, maintaining records, and coordinating customer deliveries under supervision.

The position requires strong phone communication, multitasking, and the ability to work in a paced environment. Candidates should have a High School Diploma or GED and 1-2 years of relevant experience.

Qualifications

• High School Diploma/GED with 1-2 years of working experience.
• Bachelor's Degree with 1-2 years of working experience.
• Strong communication skills via phone.
• Ability to multitask and work in a fast-paced office environment.

Responsibilities

• Accurately schedule and reschedule all loads awarded by the customer.
• Track trailer pools to determine availability for scheduling.
• Provide documentation to validate customer disputes.
• Monitor freight for potential resets and reschedules to avoid penalties.
• Resolve appointment requests for key customers within locked-out areas.
• Build and maintain relationships with customers and internal teams.
• Communicate with customers to verify orders and schedule deliveries.

Skills

Multitasking

Phone communication

Time management

Adaptability

Stress management

Education

Bachelor's degree

High School Diploma/GED

Job description

J.B. Hunt Transport, Inc. in Lowell, Arkansas is seeking a Customer Experience Appointment Representative in the Administration, Facilities & Secretarial department. The role involves clerical work, scheduling loads, maintaining records, and coordinating customer deliveries under supervision.

The position requires strong phone communication, multitasking, and the ability to work in a paced environment. Candidates should have a High School Diploma or GED and 1-2 years of relevant experience.