Delivery Experience Champion

Lowe's; United States; Sur place; USD 38 000 - 52 000; Plein temps

Résumé du poste

Lowe's is hiring a Customer Service Professional to serve as the main contact for customer inquiries related to in-home delivery. You will capture feedback, resolve issues, and coordinate with stores, distribution centers, and 3PL partners to ensure on-time deliveries.

The role requires 1–2 years in customer service, strong communication and basic math, and proficiency in Microsoft Office. This position emphasizes accuracy, documentation, and a customer-first mindset in a fast-paced retail

Qualifications

• 1–2 years in customer service or support roles.
• Ability to read, write, and perform basic math skills.
• Strong interpersonal and problem-solving skills.
• Proficiency in Microsoft Office Suite.

Responsabilités

• Serve as the primary point of contact for internal and external customer inquiries.
• Communicate with customers to capture feedback and enhance the in-home delivery experience.
• Proactively manage and resolve customer issues, including escalations and Executive Care cases.
• Monitor and work alerts, queues, and cases through case/order management systems.
• Manage Save the Sale opportunities to recover potential lost revenue.
• Process customer order changes and SOS tracking.
• Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries.
• Coordinate with 3PL partners to resolve customer and cargo-related claims.
• Input and manage claims into Lowe's claims portal.
• Ensure timely updates and resolution of claims to preserve customer trust.
• Communicate with Lowe's retail teams, supply chain nodes, store operations, and service providers.
• Foster strong relationships with Pro partners and vendors.
• Demonstrate adaptability in a fast-paced environment with multiple priorities.
• Exhibit strong listening, communication, and documentation skills.
• Use Microsoft Office and other applications to support day-to-day operations.
• Contribute to a culture of continuous improvement and customer-first mindset.

Connaissances

Customer service

Communication

Microsoft Office

Outils

Microsoft Office

Description du poste

Lowe's is hiring a Customer Service Professional to serve as the main contact for customer inquiries related to in-home delivery. You will capture feedback, resolve issues, and coordinate with stores, distribution centers, and 3PL partners to ensure on-time deliveries.

The role requires 1–2 years in customer service, strong communication and basic math, and proficiency in Microsoft Office. This position emphasizes accuracy, documentation, and a customer-first mindset in a fast-paced retail