Delivery Experience Specialist – Customer Support & Claims

Lowe's; Atlanta (GA); On-site; USD 19,000 - 29,000; Full time

Job summary

Lowe’s seeks a dedicated Customer Service Associate in Atlanta to be the primary contact for internal and external inquiries and to enhance the in-home delivery experience. You will monitor cases, assist with order changes, and collaborate with stores, vendors, and distribution centers.

The role emphasizes strong listening and documentation, proficiency in Microsoft Office, and a problem-solving mindset in a fast-paced environment with multiple priorities. Lowe’s is an equal opportunity employer.

Qualifications

• 1–2 years in customer service or support roles.
• Ability to read, write, and perform basic math.
• Strong interpersonal and problem-solving skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Communicate with customers to capture feedback and enhance the in-home delivery experience.
• Proactively manage and resolve customer issues, including escalations.
• Monitor and manage alerts, queues, and cases in case/order systems.
• Support Save the Sale opportunities to recover revenue.
• Process order changes and track special orders (SOS).
• Coordinate with stores, vendors, and distribution centers to ensure inventory and on-time deliveries.
• Maintain accurate documentation and updates in systems; reschedule deliveries as needed.
• Work with 3PL partners to resolve claims and cargo issues.
• Input and manage claims (e.g., property damage) in Lowe’s portal.
• Ensure timely updates and resolution of claims to maintain trust.
• Communicate with Lowe’s retail teams and service providers.
• Foster relationships with Pro partners and vendors.
• Adaptability in a fast-paced environment with multiple priorities.
• Demonstrate strong listening and documentation skills.
• Use Microsoft Office and other apps to support daily operations.

Skills

Customer service

Problem solving

Interpersonal skills

Basic math

Tools

Microsoft Office Suite

Job description

Lowe’s seeks a dedicated Customer Service Associate in Atlanta to be the primary contact for internal and external inquiries and to enhance the in-home delivery experience. You will monitor cases, assist with order changes, and collaborate with stores, vendors, and distribution centers.

The role emphasizes strong listening and documentation, proficiency in Microsoft Office, and a problem-solving mindset in a fast-paced environment with multiple priorities. Lowe’s is an equal opportunity employer.