Market Delivery Support Specialist

Lowe's; Atlanta (GA); On-site; USD 19,000 - 29,000; Full time

Job summary

Lowe’s seeks a dedicated Customer Service Associate in Atlanta to be the primary contact for internal and external inquiries and to enhance the in-home delivery experience. You will monitor cases, assist with order changes, and collaborate with stores, vendors, and distribution centers.

The role emphasizes strong listening and documentation, proficiency in Microsoft Office, and a problem-solving mindset in a fast-paced environment with multiple priorities. Lowe’s is an equal opportunity employer.

Qualifications

• 1–2 years in customer service or support roles.
• Ability to read, write, and perform basic math.
• Strong interpersonal and problem-solving skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Communicate with customers to capture feedback and enhance the in-home delivery experience.
• Proactively manage and resolve customer issues, including escalations.
• Monitor and manage alerts, queues, and cases in case/order systems.
• Support Save the Sale opportunities to recover revenue.
• Process order changes and track special orders (SOS).
• Coordinate with stores, vendors, and distribution centers to ensure inventory and on-time deliveries.
• Maintain accurate documentation and updates in systems; reschedule deliveries as needed.
• Work with 3PL partners to resolve claims and cargo issues.
• Input and manage claims (e.g., property damage) in Lowe’s portal.
• Ensure timely updates and resolution of claims to maintain trust.
• Communicate with Lowe’s retail teams and service providers.
• Foster relationships with Pro partners and vendors.
• Adaptability in a fast-paced environment with multiple priorities.
• Demonstrate strong listening and documentation skills.
• Use Microsoft Office and other apps to support daily operations.

Skills

Customer service

Problem solving

Interpersonal skills

Basic math

Tools

Microsoft Office Suite

Job description

What You Will Do

• Serve as the primary point of contact for both internal and external customer inquiries.
• Communicate with customers to capture feedback and enhance the in-home delivery experience.
• Proactively manage and resolve customer issues, including escalations and Executive Care cases.
• Monitor and work alerts, queues, and cases through case/order management systems.
• Manage “Save the Sale” opportunities to recover potential lost revenue.
• Process customer order changes and special order tracking (SOS).
• Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries.
• Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules.
• Coordinate with 3PL (third-party logistics) partners to resolve customer and cargo-related claims.
• Input and manage claims (e.g., property damage) into Lowe’s claims portal.
• Ensure timely updates and resolution of claims to preserve customer trust.
• Communicate with Lowe’s retail teams, supply chain nodes (e.g., RDC, BDC), store operations, and service providers.
• Foster strong relationships with Pro partners and vendors.
• Demonstrate adaptability in a fast-paced environment with multiple priorities.
• Exhibit strong listening, communication, and documentation skills.
• Use Microsoft Office and other applications effectively to support day-to-day operations.
• Contribute to a culture of continuous improvement and customer-first mindset.

Minimum Qualifications

• 1-2 Years in customer service or support roles
• Ability to read, write, and perform basic math skills
• Strong interpersonal and problem-solving skills
• Proficiency in Microsoft Office Suite

Preferred Work Experience

• Experience with Inventory, processing returns and communicating with vendors
• Exposure to logistics or home delivery operations

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than$86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based inMooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visitLowes.com.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.