Delivery Experience & Claims Coordinator

Lowe's Companies, Inc.; Nashville (TN); On-site; USD 40,000 - 52,000; Full time

Job summary

Lowe's Companies, Inc. in Nashville, TN is seeking a Customer Service Coordinator to serve as the primary contact for internal and external inquiries and to support the in-home delivery experience.

You will resolve issues, manage claims, coordinate with stores, vendors, and 3PL partners, and use multiple systems to keep accurate orders and documentation, contributing to a culture of customer-first service.

Qualifications

• 1-2 years in customer service or support roles.
• Ability to read, write and perform basic math.
• Strong interpersonal and problem-solving skills.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Serve as the primary point of contact for both internal and external customer inquiries.
• Communicate with customers to capture feedback and enhance the in-home delivery experience.
• Proactively manage and resolve customer issues, including escalations and Executive Care cases.
• Monitor and work alerts, queues, and cases through case/order management systems.
• Process customer order changes and special order tracking (SOS).
• Collaborate with stores, vendors and distribution centers to ensure inventory integrity and on-time deliveries.
• Utilize multiple systems to maintain accurate documentation, including order updates and delivery reschedules.
• Coordinate with 3PL (third-party logistics) partners to resolve customer and cargo-related claims.
• Input and manage claims (e.g., property damage) into Lowe’s claims portal.
• Ensure timely updates and resolution of claims to preserve customer trust.
• Communicate with Lowe’s retail teams, supply chain nodes (e.g., RDC, BDC), store operations, and service providers.
• Foster strong relationships with Pro partners and vendors.
• Demonstrate adaptability in a fast-paced environment with multiple priorities.
• Exhibit strong listening, communication, and documentation skills.
• Contribute to a culture of continuous improvement and customer-first mindset.

Skills

Interpersonal skills

Problem solving

Communication skills

Tools

Microsoft Office Suite

Job description

Lowe's Companies, Inc. in Nashville, TN is seeking a Customer Service Coordinator to serve as the primary contact for internal and external inquiries and to support the in-home delivery experience.

You will resolve issues, manage claims, coordinate with stores, vendors, and 3PL partners, and use multiple systems to keep accurate orders and documentation, contributing to a culture of customer-first service.