Delivery Excellence Leader - Workforce & AI Strategy

SAP IT Business Systeme; Herndon (VA); Presencial; USD 133.000 - 303.000; Jornada completa

Descripción de la vacante

SAP NS2 is seeking a delivery excellence leader to drive programs across large, complex delivery organizations, focusing on strategic workforce planning, resource governance, and capability transformation.

You will design delivery frameworks, dashboards, and risk mitigation while mentoring a team and collaborating with senior leaders to sustain high performance across global processes and security standards.

Formación

• You have extensive experience leading services delivery excellence programs across large, complex delivery organizations.
• Deep expertise in strategic workforce planning, resource management, capacity governance, skill transformation, and process standardization at scale is required.
• Experience managing teams, influencing senior stakeholders, and shaping operational excellence frameworks and delivery standards across a portfolio is expected. You balance deep operational knowledge with strategic thinking about how delivery organizations need to evolve.

Responsabilidades

• Lead services delivery excellence programs end-to-end, driving workforce planning strategy, resource allocation governance, and capability transformation across the delivery organization.
• Designing and overseeing delivery process frameworks, performance reporting, and operational dashboards that enable data-driven decision-making are core responsibilities.
• Governing compliance with global processes, security standards, and risk mitigation initiatives, manage senior stakeholder relationships, and mentor a team of delivery excellence professionals.
• Shaping operational methodology and tooling within your area is part of the role.

Conocimientos

Process Improvement

Compliance Management

Strategic Workforce Planning

Resource Management

Stakeholder Management

Business Performance Management

Project Risk Management

Capacity Planning

Project Scoping

Effective Communication

AI Data Analytics

AI-Workforce Transformation Planning

Process Mining & Optimization

AI Governance Operations

Context Engineering

AI Output Quality Assurance

Agentic AI Day-to-Day Practice

AI-Assisted Automation and Prototyping

AI Adoption Capability

Descripción del empleo

SAP NS2 is seeking a delivery excellence leader to drive programs across large, complex delivery organizations, focusing on strategic workforce planning, resource governance, and capability transformation.

You will design delivery frameworks, dashboards, and risk mitigation while mentoring a team and collaborating with senior leaders to sustain high performance across global processes and security standards.