Delivery Director, MiraCloud Implementations

Miratech; Miami (FL); Remote; USD 180,000 - 240,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Competitive Pay and Benefits

Work From Anywhere Culture

Growth Mindset

Job summary

Miratech invites a seasoned Delivery Director, MiraCloud Implementations, to spearhead multi-program customer deployments ensuring high satisfaction, timely delivery, and profitability. You will oversee PMOs, establish governance, and partner with Customer Success and executives to drive sustainable growth.

The role demands leading enterprise-scale implementations, coaching Project Managers, and delivering measurable business outcomes while maintaining a culture of accountability and relentless

Qualifications

• 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions.
• Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations.
• Proven success managing enterprise-scale customer implementation, transformation, or managed services programs.
• Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes.
• Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments.
• Strong executive-level stakeholder management, customer relationship management, and communication skills.

Responsibilities

• Lead successful delivery of MiraCloud implementation programs, ensuring customer expectations for scope, quality, timelines, and business outcomes are met.
• Own customer success throughout implementations and build trusted relationships with enterprise stakeholders.
• Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards.
• Lead, coach, and develop Project Managers while fostering a culture of accountability, operational excellence, and continuous improvement.
• Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives.
• Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations.
• Perform other duties as may reasonably be required in alignment with the purpose of the role.

Skills

Delivery leadership

Executive stakeholder management

Project management

Program management

People leadership

Job description

Miratech invites a seasoned Delivery Director, MiraCloud Implementations, to spearhead multi-program customer deployments ensuring high satisfaction, timely delivery, and profitability. You will oversee PMOs, establish governance, and partner with Customer Success and executives to drive sustainable growth.

The role demands leading enterprise-scale implementations, coaching Project Managers, and delivering measurable business outcomes while maintaining a culture of accountability and relentless