Delivery & Customer Service Specialist

ZF Group; Marshall (IL); Presencial; USD 60.000 - 85.000; Jornada completa

Descripción de la vacante

ZF in Marshall, United States, seeks a Customer Service Representative to manage delivery performance, coordinate shipments, and maintain critical customer data. You will be the liaison between customers and internal teams, supporting continuous improvement in a fast-paced environment.

The role requires an associate degree with 3+ years in customer service or planning, strong communication, and proficiency in MS Office. SAP experience and travel for customer-related activities are expected.

Formación

• Associate’s degree in a related field with a minimum of 3 years of experience in customer service, materials planning, or production planning.
• Excellent interpersonal skills with the ability to collaborate effectively in a team-oriented environment.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Strong organizational, time management, problem-solving, and critical-thinking skills.
• Ability to thrive in a fast-paced, multi-tasking environment and provide after-hours support when required.

Responsabilidades

• Manage customer delivery performance by maintaining established On-Time Delivery (OTD) goals and coordinating daily shipment activities through SAP.
• Review customer requirements, create deliveries, and maintain system data including scheduling agreements, master data, and other customer service records.
• Serve as the primary point of contact for customer inquiries, providing shipment updates and resolving delivery, quality, and service-related issues.
• Monitor customer communications, including EDI transactions and purchase orders, and elevate issues that may impact production plans, sales, or customer satisfaction.
• Participate in production and cross-functional meetings to review delivery performance, quality concerns, production status, and corrective actions.
• Collaborate with internal teams and external customers to investigate issues, implement solutions, and support continuous improvement initiatives.
• Maintain accurate customer documentation, forecasts, and capacity planning information while supporting business reporting requirements.
• Support team and organizational growth by assisting with training, complying with health, safety, and environmental requirements, and traveling as needed for customer-related business activities.

Conocimientos

Interpersonal skills

Verbal communication

Written communication

Team collaboration

Multitasking

Problem-solving

Time management

Educación

Associate's degree

Herramientas

Microsoft Office

Outlook

Excel

Word

Descripción del empleo

ZF in Marshall, United States, seeks a Customer Service Representative to manage delivery performance, coordinate shipments, and maintain critical customer data. You will be the liaison between customers and internal teams, supporting continuous improvement in a fast-paced environment.

The role requires an associate degree with 3+ years in customer service or planning, strong communication, and proficiency in MS Office. SAP experience and travel for customer-related activities are expected.