Customer Service Coordinator

Schaeffler Technologies AG & Co. KG; Strongsville (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

Schaeffler Vehicle Lifetime Solutions USA LLC seeks a qualified professional to execute order fulfillment for a defined customer group or product set. You will respond to inquiries, identify logistics issues, and coordinate with cross-functional teams to drive timely resolutions.

You will apply strong supply chain knowledge, leverage SAP or similar ERP tools, and use Excel for data analysis. Excellent communication and problem solving are essential to maintain service levels and customer

Qualifications

• Vocationally trained in Supply Chain Management.
• Minimum of 1 to 3 years of experience in Customer Service, Order Management, Supply Chain, Logistics, or a related operational environment.
• Strong understanding of order fulfillment processes, customer service principles, and supply chain operations.
• Experience managing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction.
• Ability to identify root causes of logistics or service issues and coordinate effective corrective actions with cross-functional teams.
• Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and internal stakeholders.
• Experience working with ERP systems (SAP preferred) and customer service management tools.
• Proficient in Microsoft Office Suite, particularly Excel for data analysis and reporting.

Responsibilities

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
• Provide explanations and solutions to customers to ensure customer satisfaction.
• Coordinate with other departments and external providers to implement corrective actions.
• Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
• Ensure that services delivered are in line with defined quality standards and processes.

Skills

Order fulfillment

Customer service

Communication

Education

Vocational training in Supply Chain Management

Tools

SAP

Microsoft Office

Job description

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
• Provide explanations and solutions to customers to ensure customer satisfaction.
• Coordinate with other departments and external providers to implement corrective actions.
• Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
• Ensure that services delivered are in line with defined quality standards and processes.

Your Qualifications

• Vocationally trained in Supply Chain Management, Technical
• Minimum of 1 to 3 years of experience in Customer Service, Order Management, Supply Chain, Logistics, or a related operational environment.

Strong understanding of order fulfillment processes, customer service principles, and supply chain operations.

Experience managing customer inquiries, resolving complaints, and ensuring high levels of customer satisfaction.

Ability to identify root causes of logistics or service issues and coordinate effective corrective actions with cross-functional teams.

Excellent communication and interpersonal skills, with the ability to build and maintain positive relationships with customers and internal stakeholders.

Experience working with ERP systems (SAP preferred) and customer service management tools.

Proficient in Microsoft Office Suite, particularly Excel for data analysis and reporting.

• Applicants must be authorized to work in the US without employment visa or other sponsorship.

Your contact

Schaeffler Vehicle Lifetime Solutions USA LLC

[phone]

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.

Keywords:Supply Chain Management;Supply Chain Management