Delivery Confirmation & Dispatch Specialist

Direct Impact Logistics; Newton (NC); On-site; USD 36,000 - 54,000; Full time

Job summary

Direct Impact Logistics in Newton, NC is seeking a Dispatch Coordinator / Delivery Confirmer to support daily transportation operations by confirming customer deliveries and coordinating driver communication. The role requires strong customer-service skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

You will work with customers, drivers, and internal teams to ensure deliveries are confirmed and completed on time.

Qualifications

• Experience in dispatch, transportation, or home delivery preferred.
• Excellent verbal and written communication.
• Strong problem-solving and follow-up skills.
• Ability to multitask in a fast-paced environment.
• Detail-oriented with accurate data entry.
• Proficient with Microsoft Office and email.

Responsibilities

• Confirm deliveries with customers by phone, email, or text.
• Coordinate daily delivery schedules with drivers.
• Provide customers with delivery updates and ETA.
• Enter and maintain accurate delivery information in systems.
• Document delivery exceptions and customer concerns.
• Collaborate with drivers, warehouse staff, and management.

Skills

Customer service

Communication

Multitasking

Attention to detail

Microsoft Office

Dispatch systems

Bilingual English/Spanish

Job description

Direct Impact Logistics in Newton, NC is seeking a Dispatch Coordinator / Delivery Confirmer to support daily transportation operations by confirming customer deliveries and coordinating driver communication. The role requires strong customer-service skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

You will work with customers, drivers, and internal teams to ensure deliveries are confirmed and completed on time.