Field Service Technician

Xerox Corporation; City of Syracuse (NY); On-site; USD 52,000 - 73,000; Full time

Benefits offered by this job

Growth opportunities

Medical/dental/vision

Wellness credits

Health Savings Account contribution

401k matching

Paid time off & holidays

Job summary

Xerox Corporation is hiring a field service technician to service client devices in the Syracuse area. The role emphasizes responsive on-site support, safety, and adherence to productivity targets. Training is provided to build the necessary electrical and mechanical skills.

The position requires physical activity, a valid driver’s license, and the ability to lift up to 50 pounds, with a focus on reliable, high-quality customer service and timely maintenance.

Qualifications

• Electro-mechanical experience with troubleshooting using a multimeter and reading electrical schematics.
• Strong time management skills and reliability are essential.
• Valid driver’s license and auto insurance as per company policy.
• Ability to lift up to 50 pounds and perform field service tasks in a dynamic environment.

Responsibilities

• Provide outstanding service to clients and ensure devices are operating correctly.
• Use electro-mechanical skills to repair devices; Xerox provides training.
• Meet productivity targets including a minimum call volume and efficient first-time fix rates.

Skills

Electro-mechanical experience

Time management

Reliability

Valid driver’s license

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting onXerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visitXerox Careers .

Description & Requirements

Hourly:

Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

We're an industry leader that's rapidly growing our Technical Services division and have an immediate need for professional field service technicians to delight our customers .

Primary Responsibilities:

• Provide outstanding service to our clients . It is imperative that our customers devices are working correctly, and that they receive top-notch service at all times .
• Use electro-mechanical skills to repair devices . Xerox provides training by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learn our industry quickly.
• Achieve key productivity goals . This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.

Skills and Qualifications:

• Electro-mechanical experience including using a multi-meter to troubleshoot electrical circuits, and the ability to read and comprehend electrical schematics to properly troubleshoot systems. This could include past roles as a Military or Veteran with electro-mechanical experience, HVAC /Cable Internet technician, Electrician, Automotive Mechanic or Repai r.
• Superior time management skills and RELIABILITY . Our customers are counting on you. If you're a "10 minutes early is on time, and on time is late" person, we want to talk about your career goals! We value dependable employees who are eager to meet deadlines.
• Valid Driver’s License, current automobile insurance coverage meeting company specific minimums and the ability to meet the companies motor vehicle safety standards.
• T his is an extremely active position that requires the ability to lift 50 pounds , walking, standing, squatting, bending, and driving for over 50% of the workday . Safety is our top priority especially around electrical components.

Here’s what success looks like in the first 60 days:

• You have successfully navigated through our new hire training and completed the technical training courses which ha ve set you up for success in the following categories:

• Comprehensive understanding of our company and customer service culture.
• Clear expectations in reference to call load , territory alignment and client satisfaction.
• Thorough knowledge base of the equipment and inventory needs to support your territory.
• Actively and correctly completing service calls independently.

Additional Benefits:

• Substantial growth opportunities for future career development within a supportive and collaborative company culture.
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.