Helpdesk / On-Site Administrator

Xerox Corporation; Portland (OR); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

Life Insurance

Paid Holidays

Paid Time Off

Job summary

Xerox Corporation seeks a full-time Helpdesk / On-Site Administrator to support our client’s fleet of printers and multifunctional devices in Torrance CA, ensuring high uptime and efficient service delivery. You will monitor equipment, manage inventory and support the client with proactive problem resolution.

The role requires A+ certification, LAN printer experience, and server software skills, working with a dedicated team and adhering to client standards and training requirements.

Qualifications

• Experience with managing equipment fleet implementations.
• Experience with printers and multifunctional devices on LAN.
• Software / Server experience.

Responsibilities

• Monitors fleet program to ensure performance standards and SLAs.
• Engages client and third parties to prevent and remedy issues.
• Interfaces with client locations for performance issues.
• Manages parts, supplies procurement and onsite inventory.
• Monitors call/support center activity to meet response requirements.
• Coordinates moves, removals, and installations of equipment.
• Manages periodic meter readings and validation.
• Integrates with client’s helpdesk platform for ticketing.
• Configures workflow scanning settings (DHCP, MAC).
• Manages firmware versions for new devices and updates databases.
• Acts as client advocate for fleet-related matters.

Education

A+ Certification

Tools

Printers

LAN

Server experience

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount.Actual salaries will vary based onfactorsincluding, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience,knowledge, skills,and abilities. The range listed is just one component of Xerox’s total compensation package for employees.Employees are also afforded acomprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country.If you are not reviewing this job posting onXerox Careers , we cannot guarantee the validity of this posting. For a list of our current internal postings, please visitXerox Careers .

Hourly:Hourly rates for this position can be shared with youper yourlocation, thisrate will fall within theposted range.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work.Learn more about us at www.xerox.com .

Overview:

Xerox corporation, is seeking a full-time, dedicated, customer service-oriented Helpdesk / On-Site Administrator (OSA) to support our customers in Torrance CA. The Helpdesk / On-Site Administrator is a full-time dedicated resource who will be responsible to oversee the fleet of printers for the customer, will assist with general account management responsibilities including monitoring and support by using the tools and processes to ensure timely supply (toner) delivery, accurate service response and other support provisions. The Helpdesk / On-Site Administrator manages business document output devices (printers and multifunctional devices) and software at our client's location(s) with a focus on maximizing uptime, utilization and user satisfaction while minimizing costs. They will assist other site team members in developing, implementing, and managing ongoing site operations.

Responsibility:

• Monitors all facets of the equipment fleet program to ensure that our client's performance standards are maintained, and contracted service levels are consistently met.
• Engages our client and/or third-party resources to anticipate and prevent problems, as well as to remedy problems as they occur.
• Acts as a supporting interface to all client locations for management of performance issues.
• Monitors the parts and supplies procurement and distribution program, as well as an onsite inventory of key parts and supply items, including waste toner bottles.
• Monitors Call / Support Center activity to ensure service response requirements are met and that parts arrive in support of dispatched service technicians at the appropriate place and time.
• Coordinates and tracks equipment moves, removals, and installations.
• Manages the collection of periodic meter readings, including review and validation.
• The Helpdesk / On-Site Administrator will work closely with our customer to integrate with the chosen helpdesk ticketing platform.
• Proactively manages proper configuration including set-up of consistent workflow scanning settings for all locations. For example, Dynamic Host Configuration Protocol (DHCP) and Media Access Control (MAC) Address.
• Proactively manages firmware version prior to installation of new and swapped multifunctional devices to ensure ease of implementation. Maintains / updates the Supplier Fleet Management databases and generates / distributes appropriate periodic reports.
• Acts as an advocate for the client in all matters concerning the fleet and provides analysis, reporting and other support as required.

Qualifications:

• Prior experience managing equipment fleet implementations.
• A+ Certification.
• Software / Server experience.
• Experience with printers and multifunctional devices on Local Area Networks.

How We Set You Up for Success:

• You will have access to all the support staff and tools from suppliers to manage the day-to-day operations of the client's equipment and software.
• Must complete and adhere to our customer’s standards for annual Compliance training. This training is scheduled in advance and typically requires approximately 8-20 hours to complete and covers such topics as Genoa security, HIPAA rules, workplace ethics, code of conduct and other related topics.
• You will be equipped with mobile devices that will alert them to a service call or request for support to be dispatched from our Call Center.
• After implementation, supplier will collaborate with our client on a continual basis to review the Helpdesk / On-Site Administrator job duties and provide recommendations for improvement based on advanced technology tools for delivery and transparency of services in real time.

What We Offer:

• Competitive compensation (hourly compensationand applicable overtime).
• Comprehensive benefits offerings (including medical,dental, vision, life insurance).
• Paid holidays, personal choice days, and paid time off.
• A culture that offers flexibility and a healthy work lifebalance.