Delinquent Loans Collections Specialist

Gulf Winds Credit Union; Pensacola (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

11.5 paid federal holidays

PTO starting at 18 days

Employer-paid life insurance

401(k) with company match

Short-term disability

Tuition reimbursement

Wellness programs

Job summary

Gulf Winds Credit Union in Pensacola, FL is seeking a Collections Officer to manage delinquent loan accounts and recover assets. You will contact members across phone, mail, text and email, offering payment options and coordinating with the Repo Specialist as needed.

Knowledge of FDCPA and regulatory compliance is essential. The role requires 1–3 years in collections, a high school diploma or GED, and strong English communication.

Qualifications

• 1–3 years of collections experience or related field.
• High school diploma or GED required.
• Excellent English written and verbal communication.
• Ability to handle confidential information with discretion.

Responsibilities

• Contacts delinquent accounts by phone, mail, text and email; educates members on options to resolve delinquency and bring accounts current.
• Performs loan recasts; researches accounts and provides overrides; verifies deposits to delinquent accounts.
• Informs management of trends in loan delinquency and underwriting affecting recoveries.
• Performs other job-related duties as assigned.
• Complies with FDCPA and credit union policies and applicable regulations.

Skills

Communication

Conflict resolution

Debt collection

Interpersonal skills

English proficiency

Education

High school diploma or GED

Job description

Gulf Winds Credit Union in Pensacola, FL is seeking a Collections Officer to manage delinquent loan accounts and recover assets. You will contact members across phone, mail, text and email, offering payment options and coordinating with the Repo Specialist as needed.

Knowledge of FDCPA and regulatory compliance is essential. The role requires 1–3 years in collections, a high school diploma or GED, and strong English communication.