Auto Loan Collections Specialist | Negotiation & Compliance

Upgrade, Inc.; Phoenix (AZ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid time off (PTO)

401(k) matching

Wellness incentive program

Kitchen stocked with snacks and beverages

Paid parking or platinum pass

New hire training program

Job summary

A leading financial services company is seeking an Auto Collections Specialist in Downtown Phoenix, AZ, to manage and collect on delinquent auto finance accounts. In this role, you will negotiate repayment plans, monitor accounts, and ensure compliance with debt collection laws. The ideal candidate should possess excellent communication skills, attention to detail, and a high level of integrity. Benefits include paid time off, wellness incentives, and a supportive office environment.

Qualifications

• Experience in auto finance collections preferred.
• Knowledge of FDCPA and state debt collection laws required.
• Ability to handle stressful situations and difficult conversations.

Responsibilities

• Manage and collect on delinquent auto finance accounts.
• Negotiate repayment plans with customers.
• Ensure compliance with debt collection regulations.
• Prepare reports on collection activities.

Skills

Communication skills

Attention to detail

Organizational skills

Negotiation skills

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in Finance or Business

Tools

Microsoft Office Suite

Collections management software

Job description

A leading financial services company is seeking an Auto Collections Specialist in Downtown Phoenix, AZ, to manage and collect on delinquent auto finance accounts. In this role, you will negotiate repayment plans, monitor accounts, and ensure compliance with debt collection laws. The ideal candidate should possess excellent communication skills, attention to detail, and a high level of integrity. Benefits include paid time off, wellness incentives, and a supportive office environment.