Collections Specialist, Flex Pay - Elevate FinTech Impact

Upgrade, Inc.; Phoenix (AZ); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Paid time off (PTO)

401K matching

Wellness Incentive Program

Kitchen stocked with snacks

Job summary

A financial services company in Phoenix is hiring a Collections Specialist to manage customer payment interactions. The role requires experience in financial services and excellent negotiation skills. Responsibilities include engaging with customers, maintaining records, and recommending actions for loan issues. The position offers a collaborative environment with benefits including PTO, 401K matching, and wellness programs.

Qualifications

• 2+ years experience in financial services or customer service preferred.
• Working knowledge of FDCPA and FCRA.
• Experience with payment processing.

Responsibilities

• Engage with past due customers to resolve delinquency.
• Maintain accurate records of customer communication.
• Identify opportunities for improving results.

Skills

Negotiation

Customer service

Attention to detail

Communication

Education

Bachelor’s or Associate’s degree

Tools

Microsoft Office

Google Apps

Job description

A financial services company in Phoenix is hiring a Collections Specialist to manage customer payment interactions. The role requires experience in financial services and excellent negotiation skills. Responsibilities include engaging with customers, maintaining records, and recommending actions for loan issues. The position offers a collaborative environment with benefits including PTO, 401K matching, and wellness programs.