Delinquency Resolution Specialist, High-Volume AR

Omninet Capital, LLC; Dallas (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Omninet Capital, LLC in Dallas, TX seeks a Central Delinquency Agent to own the delinquency workflow for about 3,000 units, from first missed payment to final resolution, using Yardi aging reports and EliseAI-driven reminders and communications to residents.

This high-volume, detail-driven role requires firm follow-through on delinquency standards while maintaining professional, de-escalating communication with residents facing financial challenges.

Qualifications

• Experience in collections and delinquency management.
• Proficiency with Yardi and EliseAI.
• Strong de-escalation and negotiation skills.

Responsibilities

• Review delinquent accounts daily across communities using Yardi aging reports.
• Contact delinquent residents by phone, email, and text with EliseAI reminders.
• Document every contact and payment commitment in Yardi.
• Issue notices and escalate to collections or eviction when thresholds met.
• Maintain delinquency logs and contribute to portfolio reporting.

Skills

Collections

Accounts receivable

Customer-facing

Phone negotiation

Attention to detail

Remote work

Tools

Yardi

EliseAI

Job description

Omninet Capital, LLC in Dallas, TX seeks a Central Delinquency Agent to own the delinquency workflow for about 3,000 units, from first missed payment to final resolution, using Yardi aging reports and EliseAI-driven reminders and communications to residents.

This high-volume, detail-driven role requires firm follow-through on delinquency standards while maintaining professional, de-escalating communication with residents facing financial challenges.