Director of Centralized Operations & EliseAI Leasing

Omninet Property Management; Dallas (TX); Hybrid; USD 160,000 - 210,000; Full time

Job summary

Omninet Property Management seeks a Director of Centralization in Downtown Dallas to lead centralized leasing, delinquency, and resident communications across the portfolio, including EliseAI integration with Yardi. You will build teams, set standards, drive adoption of EliseAI, train on platforms, and translate portfolio data into scalable processes that improve conversion, renewals, and collections.

This role requires 5–7+ years in multifamily operations and proven leadership, with travel to

Qualifications

• Bachelor’s degree or equivalent experience in business-related field.
• 5–7+ years in multifamily leasing, marketing, or operations.
• 2+ years in leadership overseeing leasing or centralized ops.
• Hands-on experience with Yardi and EliseAI and leading a major rollout.
• Ability to translate data into strategy and coaching.
• Experience with delinquency, collections, or AR operations.
• Knowledge of Fair Housing laws and FDCPA requirements.
• Excellent communication across stakeholders.
• Proven project and change management skills.
• Willingness to travel to portfolio properties.

Responsibilities

• Hire, train, coach Centralized Leasing Specialists and staff; create career paths.
• Set performance goals and conduct reviews.
• Develop onboarding and training for leasing practices and Fair Housing.
• Create staffing models and coverage during peak periods.
• Lead EliseAI portfolio-wide launch and model tuning.
• Train teams on EliseAI and Yardi usage and feedback loops.
• Liaise with EliseAI vendor; manage integration with Yardi.
• Deliver training on Yardi and EliseAI adoption.
• Own platform administration and data integrity.
• Identify EliseAI capabilities and process improvements.
• Coordinate cross-functional collaboration with property teams.
• Own renewal strategy, pricing alignment, and renewal targets.
• Oversee delinquency operations, including payment plans and evictions.

Skills

Leadership

AI Platform Knowledge

Yardi

Change Management

Communication

Performance Coaching

Strategic Thinking

Data-Driven Decision Making

Education

Bachelor’s degree in Business/Real Estate/Hospitality

Tools

EliseAI

Yardi

Job description

Omninet Property Management seeks a Director of Centralization in Downtown Dallas to lead centralized leasing, delinquency, and resident communications across the portfolio, including EliseAI integration with Yardi. You will build teams, set standards, drive adoption of EliseAI, train on platforms, and translate portfolio data into scalable processes that improve conversion, renewals, and collections.

This role requires 5–7+ years in multifamily operations and proven leadership, with travel to