Delinquency Resolution Specialist – Auto Loans

Pathfinders, Inc; King of Prussia (PA); On-site; USD 38,000 - 52,000; Full time

Job summary

Pathfinders, Inc is seeking a Collections Specialist to contact customers with past-due accounts, negotiate payment options, and help resolve delinquent balances. The role requires professionalism, organization, and the ability to handle difficult conversations.

You will work with the team to meet collection goals, maintain accurate account notes, and use CRM and skip tracing tools. Prior experience in auto loan or consumer lending is a plus, and bilingual Spanish is helpful.

Qualifications

• 1–2 years of collections experience preferred.
• Auto loan or consumer lending experience is a plus.
• Bilingual Spanish is a plus.
• Strong communication and negotiation skills.
• Comfortable speaking with customers about overdue payments.
• Ability to handle difficult conversations professionally.
• Strong attention to detail and follow-through.
• Ability to work in a fast-paced, high-volume environment.
• Basic computer skills and experience with CRM systems.

Responsibilities

• Contact customers by phone, text, and email about past-due accounts.
• Discuss payment options and set up payment arrangements.
• Follow up with customers who miss payments.
• Keep accurate account notes and records.
• Handle higher-risk and seriously delinquent accounts.
• Use skip tracing tools to locate customers when needed.
• Identify accounts that may need to be referred for repossession.
• Monitor vehicle and insurance information on applicable accounts.
• Follow all collection laws, company policies, and required call procedures.
• Work with the team to meet collection goals.

Skills

Communication skills

Negotiation skills

Attention to detail

Difficult conversations

Tools

CRM systems

Skip tracing tools

Job description

Pathfinders, Inc is seeking a Collections Specialist to contact customers with past-due accounts, negotiate payment options, and help resolve delinquent balances. The role requires professionalism, organization, and the ability to handle difficult conversations.

You will work with the team to meet collection goals, maintain accurate account notes, and use CRM and skip tracing tools. Prior experience in auto loan or consumer lending is a plus, and bilingual Spanish is helpful.