Delinquency Resolution Specialist

Kemba Cincinnati Credit Union; Kentucky; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Generous PTO including Birthday PTO

Company Paid Group Life Insurance

401k Plan with Match up to 5%

Short and Long-Term Disability

Ample Growth Opportunities

Affordable Insurance Plans

Employee Loan Discounts

Wellness Program

11 Paid Holidays

Profit Sharing

And More!

Job summary

Kemba Credit Union is seeking a Collections Specialist to perform collection activities on delinquent member accounts across Visa, lines of credit, secured loans, and real estate products. The role involves sending first and second notices, handling inbound calls, and ensuring FDCPA compliance.

On-site position in West Chester, OH with a strong emphasis on communication, accuracy, and teamwork to support members and protect the credit union's reputation.

Qualifications

• High school diploma or equivalent required.
• General understanding of collections functions, policies, and procedures.
• Familiarity with required computer applications.

Responsibilities

• Make outbound collection calls to delinquent accounts, averaging a high volume (approx. 100 outgoing calls per day).
• Respond to incoming calls from members and internal teams about account status and payment options.
• Accept and process payments made by members over the phone.
• Send first and second delinquent notices; assign loans and credit card accounts to third-party collection agencies.
• Process disability and life insurance claims; post payments to member accounts via ACH.
• Handle credit bureau disputes via E-Oscar and disputes received by mail.

Skills

Interpersonal skills

Public relations

Detail oriented

Typing skills

Computer literacy

Team player

Education

High school diploma or equivalent

Job description

Kemba Credit Union is seeking a Collections Specialist to perform collection activities on delinquent member accounts across Visa, lines of credit, secured loans, and real estate products. The role involves sending first and second notices, handling inbound calls, and ensuring FDCPA compliance.

On-site position in West Chester, OH with a strong emphasis on communication, accuracy, and teamwork to support members and protect the credit union's reputation.