Account Resolution Specialist

Rave Financial; Beaumont (TX); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Team-oriented environment

Job summary

Rave Financial is seeking a Collections Associate to recover delinquent loans and negative accounts while serving as the first point of contact for the department. You will communicate with members, negotiate settlements, and maintain precise records in alignment with credit union policies.

The role requires a high school diploma or GED, with 1–12 months of related experience. Strong communication, detail orientation, and teamwork are essential in a fast-paced environment.

Qualifications

• Understanding of regulations; knowledge of payables/receivables is helpful.
• Excellent listening and communication abilities.
• Strong attention to detail; well organized and goal oriented.
• Critical thinking, decision making, and learning skills are essential.
• Above-average listening, communication and negotiating skills.
• Ability to prioritize, meet deadlines and manage multiple tasks.
• Proficient with related computer software and office equipment.
• Professional appearance and attitude.
• Strong mathematical skills.
• Team player who aligns with credit union values.

Responsibilities

• Collect on delinquent loans, negative accounts, and returned checks.
• Serve as the first point of contact for Collections.
• Communicate and negotiate with members to resolve account issues.
• Maintain accurate records and adhere to policies and regulations.
• Support collection efforts while protecting the credit union's assets.

Skills

Regulations knowledge

Listening skills

Communication abilities

Attention to detail

Critical thinking

Negotiation skills

Time management

Computer skills

Professionalism

Teamwork

Education

High school diploma/GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

7 days ago Requisition ID: 1721

Summary

• Collects on delinquent loans, negative accounts, and returned checks.
• Serves as the first point of contact for Collections.
• Communicates and negotiates with members to resolve account issues.
• Maintains accurate records and follows credit union policies and regulations.

Role

To preserve the credit union's assets by controlling and collecting on early delinquent loan accounts, and the first point of contact for the department. Collects on negative shares and return item checks to prevent the credit union loss.

Knowledge and Skills

Experience: One month to twelve months of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.

Other Skills

• 1. Understanding of applicable regulations and procedures; knowledge of accounts payables and receivable is helpful.
• 2. Excellent listening and communication abilities.
• 3. Strong attention to detail, well organized, and goal oriented in a high-paced work environment.
• 4. Critical thinking, decision making, and learning skills are a must.
• 5. Must have above average listening, communication and negotiating skills.
• 6. Able to prioritize, meet deadlines and manage multiple responsibilities.
• 7. Must be able to operate related computer software and business equipment provided by the credit union.
• 8. Professionalism in appearance, dress and attitude is a must.
• 9. Strong mathematical skills.
• 10. Ability to work as a member of a team and embrace the credit union philosophy and the Credit Union Mission, Vision, and Core Values.