Delinquency & Repossession Specialist

AB Volvo; Greensboro (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Retirement plan

Professional development

On-site team

Job summary

Volvo Financial Services in Greensboro, NC seeks an Account Resolution Specialist to support the Account Resolutions Team Leader in delinquency and repossession processes for Volvo Financial Services USA. You will manage a portfolio of delinquent customers, maintain compliance, and work with cross-functional teams to resolve accounts.

The role requires 1–2 years in asset management or collections, strong negotiation and communication skills, and the ability to multitask in a fast-paced

Qualifications

• BA/BS in business or related field preferred or equivalent experience.
• 1-2 years progressive asset account management and/or collections experience in commercial banking, consumer lending, or equipment leasing.
• Proven ability to work in a cross-functional level, supporting other areas of the business and able to work under pressure producing timely work.
• Effective interpersonal skills with ability to interact favorably with customers, dealers and the sales force to effectively manage accounts and maintain relationships.
• Negotiation experience and comfort level with handling difficult conversations.
• Experience in multitasking in a fast-paced environment.
• Authorization to work in the USA.

Responsibilities

• Determine the cause of default or delinquency and, negotiate arrangements through payments, modifications, or repossession when warranted.
• Contact customers to obtain financial information in order to make decisions based upon their delinquency or reasons of default.
• Prepare and direct all customer correspondence throughout delinquency period according to regulatory requirements. Recommend default remedies.
• Audit compliance as deemed by Corporate Guidelines.
• Maintain documentation in Artiva/Infolease to reflect current status of account.
• Maintain customer contact to ensure each account is worked thoroughly.
• Follow up on modifications post booking to ensure timely payments.

Skills

MS Office

Skip Tracing

Interpersonal skills

Negotiation

Multitasking

Communication

Bilingual

Education

BA/BS in business or related field

Tools

Infolease

Artiva

Job description

Volvo Financial Services in Greensboro, NC seeks an Account Resolution Specialist to support the Account Resolutions Team Leader in delinquency and repossession processes for Volvo Financial Services USA. You will manage a portfolio of delinquent customers, maintain compliance, and work with cross-functional teams to resolve accounts.

The role requires 1–2 years in asset management or collections, strong negotiation and communication skills, and the ability to multitask in a fast-paced