Risk Operations Specialist

Volvo Financial Services; Greensboro (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Generous paid time off

401(k) retirement plan

Professional development

Job summary

Volvo Financial Services, based in Greensboro, NC, seeks an Account Resolutions professional to manage delinquent accounts and protect financed assets. You will collaborate with credit, customer service, remarketing and legal teams to safeguard collateral and optimize recoveries.

This on-site role requires 1–2 years in asset recovery or related fields, strong negotiation and communication skills, and the ability to work under pressure in a fast-paced environment.

Qualifications

• BA/BS in business or related field preferred or equivalent experience.
• 1–2 years progressive asset recovery, collections or repossession in finance.
• Cross-functional collaboration with other business areas and ability to work under pressure.
• Effective interpersonal skills with customers, dealers and sales force to manage accounts and relationships.
• Negotiation experience handling difficult conversations.
• Knowledge of local, state, and federal regulations incl. FDCPA guidelines for collections and repossessions.
• Strong PC skills (MS Office).
• Good financial counseling skills and ability to communicate need to pay Volvo Financial Services.
• High integrity and customer-focused perspective; team-oriented.
• Bilingual preferred.
• Self-starter and ability to work independently.

Responsibilities

• Support the Account Resolutions Team Manager in all phases of retail account management and asset protection for VFS USA Trucks, Construction Equipment and Coach Portfolios.
• Manage a partial block of delinquent customers and protect/secure assets in default of contractual obligations.
• Work cross-functionally with credit, customer service, remarketing, end of term, special assets, accounting, sales, legal and capital markets resources.

Skills

Cross-functional collaboration

Negotiation

Interpersonal skills

Financial counseling

Independent work

Bilingual preferred

Regulatory knowledge

Customer relationship management

Education

BA/BS in business or related field

Tools

MS Office

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

Become a member of a fast paced, energetic, and crucial team at VFS. This position is responsible for supporting the Account Resolutions Team Manager in all phases of the retail account management and asset protection process for Volvo Financial Services USA (VFS USA) Trucks, Construction Equipment and Coach Portfolios.

This position will be managing a partial block of delinquent customers as well as protecting and securing financed assets that are in default of the contractual obligation. This role requires a high sense of urgency, organizational skills, energy and multitasking in a fast past environment. This position will be cross-functional with primary responsibilities in Account Resolution and Repossession with flexibility to support other areas of Risk Operations. The individual will work closely with all areas of the business including credit, customer service, remarketing, end of term, special assets, accounting, sales, legal and capital market resources.

You will be part of an on-site team in Greensboro, NC reporting to the Account Resolution Manager. Occasional travel may be required.

Who are you?

• BA/BS in business or related field preferred and/or equivalent related experienced would be considered.
• 1-2 years progressive asset recovery, collections and repossession experience in commercial banking, consumer lending, or equipment leasing.
• Proven ability to work in a cross-functional level, supporting other areas of the business and able to work under pressure producing timely work.
• Effective interpersonal skills with ability to interact favorably with customers, dealers and the sales force to effectively manage accounts and maintain relationships.
• Negotiation experience and comfort level with handling difficult conversations
• Sound knowledge of local, state and federal regulations along with FDCPA guidelines regarding collections and repossessions.
• Strong PC skills (MS Office)
• Good financial counseling skills and the ability to effectively communicate the necessity of paying Volvo Financial Services.
• A high level of integrity and a positive customer and quality focus with ability to work within and in support of a team environment.
• Bilingual preferred.
• Self-starter and ability to work independently.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $53,700.00 - $66,400.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

What’s in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.