Risk Operations Specialist

AB Volvo; Greensboro (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Generous paid time off

Retirement savings plan

Volvo Group University

Supportive on-site work environment

Job summary

Volvo Group's Volvo Financial Services USA is seeking a dedicated professional to support the Account Resolution Manager in delinquent customer management and asset protection for trucks, construction equipment and coach portfolios. This on-site role is based in Greensboro, NC with occasional travel.

You will collaborate with credit, customer service, remarketing, legal, and other risk operations teams, handling cross-functional duties in account resolution and repossession while maintaining a

Qualifications

• BA/BS in business or related field preferred or equivalent experience.
• 1–2 years progressive asset recovery, collections or repossession experience.
• Ability to work cross-functionally and under pressure in a fast-paced environment.
• Good interpersonal skills to manage accounts and relationships with customers and dealers.
• Knowledge of FDCPA guidelines and related regulations.
• Self-starter who can work independently; bilingual is a plus.

Responsibilities

• Support Account Resolution and Repossession activities for assigned portfolios.
• Collaborate with credit, customer service, remarketing, accounting, and legal teams.
• Ensure timely, compliant handling of delinquent accounts and asset protection.
• Maintain relationships with customers and dealers while protecting financed assets.

Skills

Asset recovery experience

Cross-functional collaboration

Negotiation

Communication

Teamwork

Bilingual preferred

Education

BA/BS in business or related field

Tools

MS Office

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Become a member of a fast paced, energetic, and crucial team at VFS. This position is responsible for supporting the Account Resolutions Team Manager in all phases of the retail account management and asset protection process for Volvo Financial Services USA (VFS USA) Trucks, Construction Equipment and Coach Portfolios.

This position will be managing a partial block of delinquent customers as well as protecting and securing financed assets that are in default of the contractual obligation. This role requires a high sense of urgency, organizational skills, energy and multitasking in a fast past environment. This position will be cross-functional with primary responsibilities in Account Resolution and Repossession with flexibility to support other areas of Risk Operations. The individual will work closely with all areas of the business including credit, customer service, remarketing, end of term, special assets, accounting, sales, legal and capital market resources.

You will be part of an on-site team in Greensboro, NC reporting to the Account Resolution Manager.

Occasional travel may be required.

Who are you?

• BA/BS in business or related field preferred and/or equivalent related experienced would be considered.
• 1-2 years progressive asset recovery, collections and repossession experience in commercial banking, consumerlending, or equipment leasing.
• Proven ability to work in a cross-functional level, supporting other areas of the business and able to work underpressure producing timely work.
• Effective interpersonal skills with ability to interact favorably with customers, dealers and the sales force toeffectively manage accounts and maintain relationships.
• Negotiation experience and comfort level with handling difficult conversations
• Sound knowledge of local, state and federal regulations along with FDCPA guidelines regarding collections andrepossessions.
• Strong PC skills (MS Office)
• Good financial counseling skills and the ability to effectively communicate the necessity of paying Volvo FinancialServices.
• A high level of integrity and a positive customer and quality focus with ability to work within and in support of ateam environment.
• Bilingual preferred.
• Self-starter and ability to work independantly.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $53,700.00 - $66,400.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers’ evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered inGothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

What’s in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.