Account Resolution Specialist

AB Volvo; Greensboro (NC); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

Retirement plan

Professional development

On-site team

Job summary

Volvo Financial Services in Greensboro, NC seeks an Account Resolution Specialist to support the Account Resolutions Team Leader in delinquency and repossession processes for Volvo Financial Services USA. You will manage a portfolio of delinquent customers, maintain compliance, and work with cross-functional teams to resolve accounts.

The role requires 1–2 years in asset management or collections, strong negotiation and communication skills, and the ability to multitask in a fast-paced

Qualifications

• BA/BS in business or related field preferred or equivalent experience.
• 1-2 years progressive asset account management and/or collections experience in commercial banking, consumer lending, or equipment leasing.
• Proven ability to work in a cross-functional level, supporting other areas of the business and able to work under pressure producing timely work.
• Effective interpersonal skills with ability to interact favorably with customers, dealers and the sales force to effectively manage accounts and maintain relationships.
• Negotiation experience and comfort level with handling difficult conversations.
• Experience in multitasking in a fast-paced environment.
• Authorization to work in the USA.

Responsibilities

• Determine the cause of default or delinquency and, negotiate arrangements through payments, modifications, or repossession when warranted.
• Contact customers to obtain financial information in order to make decisions based upon their delinquency or reasons of default.
• Prepare and direct all customer correspondence throughout delinquency period according to regulatory requirements. Recommend default remedies.
• Audit compliance as deemed by Corporate Guidelines.
• Maintain documentation in Artiva/Infolease to reflect current status of account.
• Maintain customer contact to ensure each account is worked thoroughly.
• Follow up on modifications post booking to ensure timely payments.

Skills

MS Office

Skip Tracing

Interpersonal skills

Negotiation

Multitasking

Communication

Bilingual

Education

BA/BS in business or related field

Tools

Infolease

Artiva

Job description

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Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Do you believe that people are the key to the success of an organization? Are you someone who wants to impact the bottom line of our business and that of our customers? Do you want variety, unique challenges, and opportunities to grow? Do you want to offer value to several areas of the business and the opportunity to learn multiple areas of organization? If yes, keep reading to find out how you can be a part of the Account Resolution and Repossession Team here at Volvo Financial Services, a part of the Volvo Group.

Volvo Group drives prosperity through transport and infrastructure solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers' up time and productivity.

Become a member of a fast paced, energetic, and crucial team at VFS. This position is responsible for supporting the Account Resolutions Team Leader in all phases of the retail account management and account resolution process for Volvo Financial Services USA (VFS USA) Trucks, Construction Equipment and Coach Portfolios. This position will be managing a portfolio of delinquent customers and is tasked with incorporating relationship management into collections, maintaining the contract less than 30 days past due while promoting positive communication and strong relationships between VFS and the customer. This role requires a high sense of urgency, organizational skills, energy and multitasking in a fast past environment. The individual will work closely with all areas of the business including credit, customer service, repossession, remarketing, end of term, special assets, accounting, sales, legal and capital market resources. Occasional travel may be required.

You will be part of an on-site team in Greensboro reporting to the Account Resolution Team Leader.

Core Responsibilities:

• Determine the cause of default or delinquency and, negotiate arrangements through payments, modifications, or repossession when warranted.
• Contact customers to obtain financial information in order to make decisions based upon their delinquency or reasons of default.
• Make discretionary decisions upon each account as to the likelihood of succeeding through the total obligation and assistance that will be needed through this process.
• Prepare and direct all customer correspondence throughout delinquency period according to regulatory requirements. Recommend default remedies.
• Administer insurance proceeds within guidelines to protect VFS assets, facilitate repairs in a timely manner and verify repairs are completed within guidelines.
• Review and filter modification requests in order to route requests with merit to Special Asset.
• Follow up on modifications post booking to ensure timely payments.
• Provide information and updates as requested to Syndication department.
• Verify and aid in correcting invalid Sec. of State status for corporate customers to protect VFS assets.
• Maintain documentation in Artiva/Infolease to reflect current status of account.
• Maintain customer contact to ensure each account is worked thoroughly.
• Maintain Delinquency quota per guidelines.
• Collect late fees along with past due payments to achieve department goals.
• Assures compliance with collection, repossession, credit reference policies and legal requirements.
• Additional responsibilities as deemed appropriate by the Account Resolution Team Leader.
• Audit compliance as deemed by Corporate Guidelines.

In VFS, we demonstrate a clear vision to continue Transforming Together, a global mindset and a proven track record of successfully developing people, teams, culture, and leadership. In many of our markets, VFS has won the Great Place To Work award, where Great Work is done. By interacting with each other as an on-site business, we build relationships, which allow us to work together more efficiently and form stronger bonds with our colleagues and customers.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

Education/ Experience:

• BA/BS in business or related field preferred and/or equivalent related experienced would be considered.
• 1-2 years progressive asset account management and/or collections experience in commercial banking, consumer lending, or equipment leasing.
• Proven ability to work in a cross-functional level, supporting other areas of the business and able to work under pressure producing timely work.
• Effective interpersonal skills with ability to interact favorably with customers, dealers and the sales force to effectively manage accounts and maintain relationships.
• Negotiation experience and comfort level with handling difficult conversations.
• Experience in multitasking in a fast-paced environment.
• Authorization to work in the USA.

Skills:

• Sound knowledge of local, state and federal regulations along with FDCPA guidelines regarding collections and asset recovery.
• Effective interpersonal skills with ability to interact favorably with customers, dealers and the sales force.
• Strong PC skills (MS Office).
• Skip Tracing.
• Good financial counseling skills and the ability to effectively communicate the necessity of paying Volvo Financial Services.
• Strong organizational skills, with the ability to prioritize and work effectively on multiple tasks in a fast-paced,demanding environment.
• A high level of integrity and a positive customer and quality focus with ability to work within and in support of a team environment.
• Strong written and verbal communication skills.
• Bilingual preferred.
• Self-starter and ability to work individually.

At the Volvo Group, we strive for a clear, transparent, and straightforward compensation approach, motivating you to contribute to the company’s growth. For this position, the base pay is set at $53,700.00 - $66,400.00 annually, and where applicable, bonus eligible. The range for this role, as well as final salary offered, is determined by several factors including, but not limited to, geographic location, work-related knowledge, certifications, skills, education, and experience. In addition to these factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

In addition to a solid package of compensation and benefits, plus you will enjoy:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Focus on professional and personal development through Volvo Group University.
• Programs that make today’s challenging reality of combining work and personal life easier.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Financial Services, we are working together to shape the world we want to live in. As the captive finance arm of the Volvo Group, VFS provides financial services and solutions that meet the needs of our customers' evolving business. Through our dedication to innovation, we support society in its adoption of sustainable transport and equipment solutions. VFS is headquartered in Gothenburg, Sweden, and serves Volvo Group customers and dealers in more than 50 markets.

What's in it for you?

We offer a solid and competitive package of compensation and benefits, plus you will enjoy a diverse working environment with a culture of care and inclusion. As an investment, we support your personal development and growth to achieve your career aspirations. Volvo Financial Services is an on-site business and we understand that you might need occasional or temporary flexibility, which your leader is equipped to manage and fits well to our culture, as being together enables us to build upon our innovative and collaborative culture, as well as develop you for continued success.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.