Mortgage Collections Specialist – Impactful Service

Selene Finance; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Selene Holdings is seeking a motivated mortgage servicing professional to manage collections across an assigned loan portfolio from our Dallas area offices. You will engage borrowers via inbound and outbound calls, explain delinquency status, and recommend suitable repayment or forbearance options while ensuring compliance with investor requirements.

The role emphasizes accurate documentation, adherence to policies, and excellent customer service in a fast-paced environment.

Qualifications

• High school diploma or equivalent required; additional education preferred.
• One year of experience in mortgage servicing, collections, call center operations, loss mitigation, or related financial services preferred.
• Understanding of borrower delinquency, payment resolution, and customer service best practices.
• Ability to discuss sensitive financial situations with professionalism, empathy, and confidence.

Responsibilities

• Manage collection activities for an assigned loan portfolio, including skip tracing, dialer maintenance, and manual outbound outreach.
• Handle inbound and outbound borrower calls to collect payments, resolve inquiries, and provide exceptional customer service.
• Secure payments and Promise-to-Pay commitments while reducing delinquency progression and account risk.
• Communicate delinquency status, potential consequences, and investor requirements to create urgency and drive resolution.
• Conduct borrower financial assessments to evaluate hardships, document findings, and determine appropriate solutions.
• Recommend and discuss repayment plans, forbearance options, loss mitigation programs, and other workout solutions based on eligibility guidelines.

Skills

Communication skills

Call center operations

Customer service

Attention to detail

Documentation

Education

High school diploma or equivalent

Job description

Selene Holdings is seeking a motivated mortgage servicing professional to manage collections across an assigned loan portfolio from our Dallas area offices. You will engage borrowers via inbound and outbound calls, explain delinquency status, and recommend suitable repayment or forbearance options while ensuring compliance with investor requirements.

The role emphasizes accurate documentation, adherence to policies, and excellent customer service in a fast-paced environment.