Delinquency & Collections Specialist

Heritage Federal Credit Union, LLC; Evansville (IN); On-site; USD 40,000 - 58,000; Full time

Job summary

Heritage Federal Credit Union in Evansville, Indiana, is seeking a Collector to handle past-due loans and build member relationships. The role emphasizes contact through calls, texts, and emails, with focus on payment arrangements and adherence to collection laws.

The ideal candidate has at least a high school diploma, one year of collection or financial industry experience, and strong organizational and communication skills to work independently or in a team.

Qualifications

• High school graduate or equivalent.
• One year of collection or financial industry experience preferred.
• Familiar with default and enforcement clauses.
• Basic understanding of the U.S. Bankruptcy Code.
• Understanding of applicable repossession laws.
• Understanding of real estate collection.
• Basic level proficiency with Microsoft Word, Excel, and Outlook.
• Excellent organizational skills, as well as strong written and verbal communication skills.
• Ability to work accurately and thoroughly.
• Ability to work with a team and independently.

Responsibilities

• Call, text, and email borrowers on past-due loans to obtain payment and/or make payment arrangements.
• Discuss and potentially offer financial arrangements to members on their delinquent account(s).
• Examine potential financial arrangement options for members who have delinquent accounts to alleviate past due status.
• Maintain a current and detailed understanding of past-due consumer loan and mortgage loan products.
• Perform various skip-tracing methods on members without viable contact information.
• Stay up to date on all collection policies and best practices.
• Adhere to all collection laws and regulations to maintain proper policies and practices.
• Other duties as assigned.

Skills

Excellent communication

Highly organized

Teamwork

Detail oriented

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Heritage Federal Credit Union in Evansville, Indiana, is seeking a Collector to handle past-due loans and build member relationships. The role emphasizes contact through calls, texts, and emails, with focus on payment arrangements and adherence to collection laws.

The ideal candidate has at least a high school diploma, one year of collection or financial industry experience, and strong organizational and communication skills to work independently or in a team.