Default Solutions Processing Specialist

Regions Financial Corporation; Hattiesburg (MS); On-site; USD 35,000 - 43,000; Full time

Job summary

Regions Financial Corporation in Hattiesburg, MS is seeking a Default Solutions Processing Specialist to resolve delinquency status on past due accounts, either in-house or via third parties. The role involves collecting payments, ensuring accurate paperwork, and coordinating with trustees and attorneys to resolve discrepancies.

Qualifications include a High School Diploma or GED and two years of related experience; proficiency in Excel and Word and strong customer service skills are required.

Qualifications

• High School Diploma or GED.
• Two years of related experience.
• Proficient in Microsoft Excel and Word.
• Strong customer service skills.
• Detail oriented and organized.

Responsibilities

• Monitor and manage delinquency status of past due accounts.
• Collect delinquent payments and coordinate with third parties.
• Ensure files and paperwork are complete and accurate.
• Contact trustees, attorneys, and internal partners.
• Review documents and coordinate payment resolution.
• Oversee compliance with risk management and regulations.

Skills

Customer service

Attention to detail

Time management

Fast-paced environment

Financial delinquency knowledge

Education

High School Diploma or GED

Two years of related experience

Tools

Microsoft Excel

Microsoft Word

Job description

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party.

Primary Responsibilities

• Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
• Collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• Contacts outside parties to collect or clarify documentation
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May assist other associates with questions regarding procedures and policies, etc.
• May work on more complex projects with assistance and oversight of senior staff and managers

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Two (2) years of related experience

Skills and Competencies

• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a fast-paced environment
• Detailed oriented
• Proficient in Microsoft Excel and Word
• Strong customer service skills
• Strong organization skills

Key Responsibilities

• Monitor and manage customer loan payments to ensure accuracy and timely processing.
• Handle accounts involved in financial restructuring and court-administered repayment plans in compliance with applicable regulations and company policies.
• Serve as the primary point of contact for trustees, attorneys, and internal business partners regarding account status and payment activity.
• Review legal documents, court filings, and correspondence to ensure proper account maintenance.
• Coordinate with trustees and attorneys to resolve payment discrepancies, claims, and account-related issues.

Preferred Qualifications

• Experience managing accounts associated with financial hardship, , or court-supervised repayment plans.
• Knowledge of foreclosure and loss mitigation processes.
• Experience working directly with attorneys, trustees, and external legal partners.

Hours:

Monday-Friaday

8am-5pm

This position may be filled at a higher level depending on the candidate’s qualifications and relevant experience.

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target

Minimum: $39,150.00 USD

50th Percentile: $47,286.00 USD

Incentive Pay Plans

This job is not incentive eligible.

Location

Hattiesburg, Mississippi

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.