Deli Team Lead: Inventory & Customer Service

Ultipro; Platte City (MO); On-site; USD 38,000 - 48,000; Full time

Job summary

Cosentino’s Price Chopper #415 in Platte City, MO is seeking an Assistant Deli Manager to lead the deli team and ensure excellent customer service. You will report to the Deli Manager and support daily operations, training, scheduling, and inventory control.

The role requires a food handling permit within 14 days, 6 months deli/food service experience, and a high school diploma or equivalent. Candidates should be prepared to uphold Cosentino’s standards and provide positive team leadership.

Qualifications

• A food handling permit must be obtained within the first 14 days of employment.
• Minimum of 6 months experience in a deli, bakery, restaurant or food service operations position is required.
• Completion of ongoing training and development as listed on the Cosentino’s Learning Plan.
• A high school diploma or equivalent is required.

Responsibilities

• In the absence of the Deli Manager, provide direct supervision of the activities of other members of the deli team in a manner that is operationally effective, but is also motivating and respectful.
• Promote a positive overall team atmosphere that includes cooperation and teamwork, high morale, positive interpersonal interactions and communications, and recognition for a job well done.
• Assist the Deli Manager in conducting effective interviews to hire the highest quality candidates for the deli team.
• Provide effective coaching, corrective actions, and performance evaluations to improved individual and team performance.
• Address employee relations issues and, if needed, effectively work with the Deli Manager, Store Director and/or Human Resource team to resolve issues.
• Practice effective inventory management by counting and verifying merchandise against invoices and inspecting deliveries against for shortages, damages and quality.
• Procure items from suppliers and notify Deli Manager of any special inventory needs in a timely manner.
• Know and practice rotation procedures to ensure product dates are properly monitored.
• Enforces strict quality control measures of all deli product put out in cases, hot lines and other areas of the deli.
• Know and practice appropriate portion control in deli production and service.
• Know and promote ads and specials to increase department sales and profits.
• Promote department sales by suggesting additional products and offering samples to customers.
• Know the location of the items in your department so you can accurately and courteously answer customer questions.
• Meet or exceed productivity standards to produce desired team and individual results.
• Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
• Know and implement the Cosentino’s Customer Service Standards.
• Know, comply with, and ensure the team complies with all health regulations, sanitation guidelines and safety procedures for your department and your store.
• Able to operate, clean and maintain all equipment safely and competently.
• Ensure the department is always clean, fully stocked and creatively merchandised.
• Demonstrates the strong verbal and interpersonal skills necessary for positive customer and peer interactions.
• Demonstrates the basic math and reading skills required for the position.

Job description

Cosentino’s Price Chopper #415 in Platte City, MO is seeking an Assistant Deli Manager to lead the deli team and ensure excellent customer service. You will report to the Deli Manager and support daily operations, training, scheduling, and inventory control.

The role requires a food handling permit within 14 days, 6 months deli/food service experience, and a high school diploma or equivalent. Candidates should be prepared to uphold Cosentino’s standards and provide positive team leadership.