Deli Operations Manager

Hannaford; New London (NH); On-site; USD 49,000 - 67,000; Full time

Job summary

Hannaford Supermarkets in New London, NH is seeking a Deli Department Leader to oversee daily operations, train staff, and ensure quality in deli products. You will manage schedules, promote product knowledge, and uphold sanitation and safety standards across the department.

The role requires strong leadership, customer service and merchandising skills, with a focus on teamwork and process improvement in a fast-paced retail environment.

Qualifications

• High school graduate or equivalent preferred.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Effective interpersonal and organizational skills.
• Desire and ability to lead and manage a team.
• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment.

Responsibilities

• Provide recognition of accomplishments and offer constructive counseling when necessary.
• Treat all co-workers with fairness, dignity, and respect.
• Ensure department associates are properly trained by certified trainers.
• Ensure all company policies and procedures are followed as outlined.
• Develop product knowledge in all areas of the Deli department [deli meats, cheese, chicken, salads, sandwiches, etc.]
• Conduct performance appraisals on all department associates according to company standards.
• Maintain effective work schedules to meet production and customer service standards as well as associates' personal needs.
• Understand and use company tools such as; MPP, financial reports, scheduling, ordering and business information systems.
• Ensure operational and merchandising standard practices are followed to maximize profitability, paying special attention to priority categories.
• Maintain solid communication in the department and throughout the organization.
• Observe and ensure compliance with company sanitation, safety, and food safety standards.
• Understand the causes and means for resolving and limiting shrink.
• Have total understanding of the department's standard practice manual and Program Manuals for each Deli program.
• Perform all other duties and projects as assigned by Store Manager.

Skills

Team leadership

Customer service

Communication skills

Merchandising

Training ability

Problem solving

Food safety knowledge

Education

High school diploma or equivalent

Certified Food Safety Manager (NRFSP) within 90 days

Job description

Hannaford Supermarkets in New London, NH is seeking a Deli Department Leader to oversee daily operations, train staff, and ensure quality in deli products. You will manage schedules, promote product knowledge, and uphold sanitation and safety standards across the department.

The role requires strong leadership, customer service and merchandising skills, with a focus on teamwork and process improvement in a fast-paced retail environment.