Deli Operations Leader | People, Training & Growth

Hannaford Supermarkets; New London (NH); On-site; USD 49,000 - 67,000; Full time

Job summary

Hannaford Supermarkets in New London, NH is seeking an experienced Deli Department Leader to manage daily operations, develop product knowledge, and drive exceptional customer service.

Responsibilities include training staff, conducting performance appraisals, maintaining schedules, and ensuring compliance with sanitation and food safety standards. You will use company tools and aim to maximize department profitability while supporting store goals.

Qualifications

• High school diploma or equivalent preferred.
• Strong store operations and merchandising knowledge.
• Excellent communication and customer service skills.
• Strong leadership and team management ability.
• Must obtain food safety certification within 90 days.
• Accreditation by NRF or equivalent, maintained during employment.

Responsibilities

• Provide recognition of accomplishments and offer constructive counseling when necessary.
• Treat all co-workers with fairness, dignity, and respect.
• Ensure department associates are properly trained by certified trainers.
• Ensure all company policies and procedures are followed as outlined.
• Develop product knowledge in all areas of the Deli department (deli meats, cheese, chicken, salads, sandwiches, etc.).
• Conduct performance appraisals on all department associates according to company standards.
• Maintain effective work schedules to meet production and customer service standards as well as associates' personal needs.
• Understand and use company tools such as; MPP, financial reports, scheduling, ordering and business information systems.
• Ensure operational and merchandising standard practices are followed to maximize profitability, paying special attention to priority categories.
• Maintain solid communication in the department and throughout the organization.
• Observe and ensure compliance with company sanitation, safety, and food safety standards.
• Understand the causes and means for resolving and limiting shrink.
• Have total understanding of the department's standard practice manual and Program Manuals for each Deli program.
• Perform all other duties and projects as assigned by Store Manager.

Job description

Hannaford Supermarkets in New London, NH is seeking an experienced Deli Department Leader to manage daily operations, develop product knowledge, and drive exceptional customer service.

Responsibilities include training staff, conducting performance appraisals, maintaining schedules, and ensuring compliance with sanitation and food safety standards. You will use company tools and aim to maximize department profitability while supporting store goals.