Deli Operations Lead — Customer Service & Growth

Hannaford Supermarkets; United States; On-site; USD 30,000 - 44,000; Full time

Job summary

Hannaford Supermarkets in Pelham, NH seeks a Deli Department Lead to supervise the deli team and assist the Assistant Store Manager-Fresh in achieving financial and sales goals. The role focuses on customer relations, department operations, and maintaining high standards of quality and food safety.

You will coach associates, manage schedules, apply merchandising strategies, and ensure safety, sanitation, and accurate records.

Qualifications

• A high school graduate or equivalent preferred.
• Retail deli experience preferred.
• Ability to lead and direct others.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Effective interpersonal and organizational skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements.
• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment. Accreditation must be maintained while employed in a position requiring accreditation.

Responsibilities

• Lead the Deli Department operations in accordance with established department standard practices, in the absence of the Assistant Store Manager-Fresh.
• Lead excellent customer service and goodwill by role modeling and providing high standards in customer service and sales building.
• Aid in growing sales through effective merchandising strategies.
• Support that department conditions involving appearance, quality, variety, safety, sanitation, and food safety are consistently maintained at the highest level.
• Maintain accurate records of production, shrink, sales, and inventory.
• Utilize company tools such as: financial reports, scheduling, productivity, ordering, and business information systems.
• Assist in creating and maintaining effective work schedules to meet production and customer service standards as well as associates' personal needs.
• Use good judgment in the delegation, assignment, and follow up required for the efficient performance of the department.
• Provide real time coaching, feedback, and assist with the performance management process.
• Assist in training and developing associates to meet the department needs.
• Maintain solid communication in the department and with store management.
• Observe and follow all company policies and established standard practices.
• Perform all other duties and projects as assigned.

Skills

Lead and direct others

Store operations

Merchandising techniques

Communication skills

Customer service

Selling skills

Education

High school diploma or equivalent

Job description

Hannaford Supermarkets in Pelham, NH seeks a Deli Department Lead to supervise the deli team and assist the Assistant Store Manager-Fresh in achieving financial and sales goals. The role focuses on customer relations, department operations, and maintaining high standards of quality and food safety.

You will coach associates, manage schedules, apply merchandising strategies, and ensure safety, sanitation, and accurate records.