DELI/LEAD CLERK

Kroger; Muskego (WI); On-site; USD 32,000 - 45,000; Full time

Job summary

Kroger is seeking a Deli/Lead Clerk to enhance the customer experience through outstanding service and manage all deli operations. This full-time role involves supervising deli staff, upholding quality standards, and ensuring an inviting atmosphere for customers. Successful candidates will demonstrate effective communication and the ability to handle various responsibilities in a fast-paced environment.

Qualifications

• Effective communication skills essential.
• Management and retail experience preferred.
• Basic math knowledge required.

Responsibilities

• Provide exceptional customer service in the deli area.
• Train and supervise deli department staff.
• Ensure compliance with food safety regulations.

Skills

Communication

Stress Management

Education

High School Education or Equivalent

Job description

Join to apply for the DELI/LEAD CLERK role at Kroger

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties, and activities for the Deli department. Support the day-to-day functions of the Deli operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job-specific information to associates.
• Collaborate with associates and promote teamwork to help achieve company and store goals.
• Establish performance goals for the department and empower associates to meet or exceed targets.
• Train and develop associates on performance of their job and participate in the performance appraisal process.
• Adhere to all local, state, and federal laws, and company guidelines.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Slice deli meats and cheeses to customers’ requests using proper deli equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink.
• Recommend deli items to customers to ensure they get the products they want and need.
• Use all equipment in deli such as the fryer, rotisserie, heat lamps, and ovens according to company guidelines.
• Prepare foods according to the food temperature logs and follow cooking instructions.
• Inform and educate department associates about current, upcoming, and special in-store promotions especially promotions that affect the Deli.
• Stay current with present, future, seasonal, and special ads.
• Assist Food Service Manager in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
• Assist Food Service Manager in planning, organizing, and supervising the inventory process.
• Train department associates on inventory/stocking and Computer Assisted Ordering.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store management of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft, or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Effective communication skills
• Knowledge of basic math
• Ability to handle stressful situations

Desired

• High school education or equivalent preferred
• Management experience preferred
• Retail experience
• Deli experience

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Retail

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