Deli Dept Lead: Elevate Customer Experience & Sales

Kroger; Louisville (CO); On-site; USD 25,000 - 34,000; Full time

Job summary

Kroger in Louisville, CO is seeking a dedicated Deli team member to deliver exceptional customer service and maintain a safe, clean environment. You will help achieve department goals, supervise associates, and implement promotions in collaboration with store management.

The role emphasizes teamwork, communication, and adherence to company values while managing scheduling, inventory, and quality standards in a fast-paced retail setting.

Qualifications

• Excellent oral/written communication skills.
• Basic math skills (counting, simple arithmetic).
• Ability to handle stressful situations.
• Current food handlers permit required after employment.

Responsibilities

• Promote trust and respect among associates, with a positive attitude
• Communicate company, department, and job specific information to associates
• Establish department performance goals and empower associates to meet or exceed targets through teamwork
• Develop adequate scheduling to manage customer volume
• Train and develop associates on their job performance and participate in the performance appraisal process
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store; respond to questions, make suggestions, and locate products
• Inform customers of produce specials and offer product samples to help customers discover new items
• Review/inspect products for quality and freshness and take appropriate actionDevelop and implement a department business plan to achieve desired results
• Create and execute sales promotions in partnership with store management
• Inform and educate department associates about current, upcoming and special in-store promotions
• Prepare and submit seasonal critiques for the sales and merchandising supervisor
• Implement the period promotional plan for the department
• Assist management in preparing the store/department budget, expense control, profit and loss reviews
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Plan and organize the inventory process, maintain an awareness of inventory/stocking conditions
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions
• Report all safety risk, or issues, and illegal activity
• Adhere to all local, state and federal laws, and company guidelines
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

Skills

Excellent communication

Basic math

Handle stressful situations

Food handlers permit

Education

Food handlers permit

Job description

Kroger in Louisville, CO is seeking a dedicated Deli team member to deliver exceptional customer service and maintain a safe, clean environment. You will help achieve department goals, supervise associates, and implement promotions in collaboration with store management.

The role emphasizes teamwork, communication, and adherence to company values while managing scheduling, inventory, and quality standards in a fast-paced retail setting.