Deli Dept Lead: Elevate Customer Experience

Kroger; Montrose (CO); On-site; USD 42,000 - 54,000; Full time

Job summary

Kroger is seeking a Deli department team member to deliver exceptional customer service and maintain a safe, clean environment. The role involves meeting department sales goals, enforcing quality standards, and guiding associates in daily activities within a fast-paced store setting.

Responsibilities include promoting promotions, managing schedules, training staff, ensuring product quality, and assisting with budget and inventory processes while adhering to safety and company policies.

Qualifications

• Excellent oral/written communication skills
• Knowledge of basic math (counting, addition, subtraction)
• Ability to handle stressful situations
• Current food handlers permit once employed
• High School Diploma or GED (preferred)
• Any management experience (desirable)
• Any deli/retail experience (desirable)
• Second language (benefit)

Responsibilities

• Promote trust and respect among associates, with a positive attitude
• Communicate company, department, and job specific information to associates
• Establish department performance goals and empower associates to meet or exceed targets through teamwork
• Develop adequate scheduling to manage customer volume
• Train and develop associates on their job performance and participate in the performance appraisal process
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products
• Inform customers of produce specials and offer product samples to help customers discover new items
• Review/inspect products for quality and freshness and take appropriate action
• Develop and implement a department business plan to achieve desired results
• Create and execute sales promotions in partnership with store management
• Inform and educate department associates about current, upcoming and special in-store promotions
• Prepare and submit seasonal critiques for the sales and merchandising supervisor
• Implement the period promotional plan for the department
• Assist management in preparing the store/department budget, expense control, profit and loss reviews
• Schedule daily, weekly and monthly price changes by updating shelf tags and signs
• Plan and organize the inventory process and training on CAO
• Ensure proper temperatures in cases and coolers and maintain logs
• Reinforce safety programs and report safety risks or incidents
• Adhere to all laws and company guidelines
• Ability to work in a high paced and stressful environment
• Ability to manage conflict professionally
• Honesty and integrity in handling customer and business information
• Follow directions and seek assistance when needed to resolve issues
• Provide support to diverse customer groups including minors and seniors
• Must be able to perform essential job functions with/without accommodation

Job description

Kroger is seeking a Deli department team member to deliver exceptional customer service and maintain a safe, clean environment. The role involves meeting department sales goals, enforcing quality standards, and guiding associates in daily activities within a fast-paced store setting.

Responsibilities include promoting promotions, managing schedules, training staff, ensuring product quality, and assisting with budget and inventory processes while adhering to safety and company policies.