Deli Department Leader: People & Service Champion

Kroger Family of Companies; Seattle (WA); Sur place; USD 30 000 - 43 000; Plein temps

Résumé du poste

Kroger Family of Companies is seeking a Deli Department supervisor to lead a team and deliver exceptional customer service in a fast-paced environment. You will interview, train, evaluate performance, reward, and coach associates while upholding Kroger’s core values. A strong focus on safety, honesty, and teamwork is essential.

The role requires effective communication, flexibility in scheduling, and the ability to manage daily operations and budget considerations for the department.

Qualifications

• Effective communication and customer service are essential.
• Basic math skills required to handle cash and transactions.
• Ability to stay composed in stressful situations and manage team dynamics.
• Leadership capability to guide and develop associates.
• Flexibility to adapt work schedule to department needs.
• Proven supervisory skills and basic store operations know-how.

Responsabilités

• Establishing an uplifting work environment that allows associates to feel valued, appreciated, and engaged
• Empowering associates to create a simple, fresh and inspired shopping experience for every customer
• Prioritizing and planning work activities by using time efficiently
• Identify and resolve problems in a timely manner by gathering and analyzing information
• Communicate the company, department, and job-specific information to associates
• Ensure new associates are properly oriented to the department and understand the benefits of working
• Being committed to the company's customer and associate promise
• Supporting the Customer 1st team
• Delegating work assignments with clear direction and monitoring progress
• Consistently being on time for work and meetings and ensuring responsibilities are covered
• Executing on action plans and daily priorities including performance goals
• Adherence to all food safety regulations and guidelines
• Reinforcing safety programs and identifying unsafe conditions
• Staying current with present, future, seasonal, and special ads
• Promoting corporate brands to customers and ensuring associates are educated
• Managing scheduling of Deli associates for adequate coverage
• Providing feedback to help teams grow
• Helping associates align their work with store initiatives
• Communicating priorities and recognizing progress
• Maintaining knowledge of products for customers and associates
• Creating/executing sales promotions with store management
• Monitoring/controlling supply expenses for the department
• Assisting store management in budgeting and P&L reviews
• Taking action on financial reports
• Developing department business plans to achieve results
• Supervising/coaching Deli associates and conducting performance reviews
• Ability to work cooperatively in a high paced environment
• Ability to manage conflict constructively
• Honesty and integrity in handling information
• Follow directions and seek help as needed
• Provide support to diverse customers including minors and seniors
• Must be able to perform essential functions with or without accommodations

Connaissances

Effective communication

Customer service

Basic math

Stressor handling

People leadership

Flexible scheduling

Description du poste

Kroger Family of Companies is seeking a Deli Department supervisor to lead a team and deliver exceptional customer service in a fast-paced environment. You will interview, train, evaluate performance, reward, and coach associates while upholding Kroger’s core values. A strong focus on safety, honesty, and teamwork is essential.

The role requires effective communication, flexibility in scheduling, and the ability to manage daily operations and budget considerations for the department.