Deli Lead & Customer Experience Supervisor

The Kroger Co.; Ann Arbor (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

The Kroger Co. is seeking a Deli Department Manager to lead daily deli operations, ensure outstanding customer service, and maintain a safe, clean department. You will guide associates, monitor quality standards, and help achieve department sales and profit goals while upholding Kroger’s core values.

You will train staff, schedule tasks, manage inventory, and enforce safety procedures. Strong communication and leadership are essential to drive performance and customer satisfaction.

Qualifications

• Effective communication skills.
• Knowledge of basic math.
• Ability to handle stressful situations.

Responsibilities

• Promote trust and respect among associates.
• Communicate company, department, and job information to associates.
• Collaborate with associates and promote teamwork to help achieve store goals.
• Establish performance goals for department and empower associates to meet targets.
• Train and develop associates and participate in performance Appraisal processes.
• Adhere to all laws and company guidelines.
• Gain knowledge of deli products and respond to customer questions.

Skills

Effective communication

Basic math

Handling stress

Education

High school education or equivalent

Job description

The Kroger Co. is seeking a Deli Department Manager to lead daily deli operations, ensure outstanding customer service, and maintain a safe, clean department. You will guide associates, monitor quality standards, and help achieve department sales and profit goals while upholding Kroger’s core values.

You will train staff, schedule tasks, manage inventory, and enforce safety procedures. Strong communication and leadership are essential to drive performance and customer satisfaction.