Deli Customer Experience Specialist

La Montañita Co-op; Santa Fe (NM); Hybrid; USD 26,000 - 34,000; Full time

Job summary

La Montañita Food Cooperative in Santa Fe, NM seeks a Deli Clerk to provide outstanding customer service, manage deli processing, and maintain cleanliness and safety in the department. You will greet customers, answer questions, and ensure products are accurately labeled and fresh.

The role emphasizes teamwork, reliability, and the ability to teach others while following all food safety and PPE guidelines to maintain compliance and store standards.

Qualifications

• Customer service experience with focus on satisfaction.
• Strong verbal and written communication skills.
• Ability to train or guide others in a positive manner.
• Food safety certification required or obtainable within 1 month.
• Basic math skills (counting, addition, subtraction).
• Ability to adhere to safety, regulatory and wellness guidelines; PPE usage required.
• Excellent interpersonal and conflict-resolution abilities.
• Ability to identify and resolve problems promptly.
• Dependable, self-motivated, and able to work in a diverse team.

Responsibilities

• Handle deli processing including cutting, packaging, and merchandising.
• Maintain cleanliness, safety, and visual appeal of the deli area.
• Respond to customer inquiries and provide accurate product information.
• Ensure correct labeling, dating, pricing, and freshness of deli items.
• Assist in inventory, stocking, and store-wide cleaning as needed.
• Follow procedures for safety, loss prevention, and quality control.

Skills

Customer service

Communication skills

Teaching others

Food safety certification

Math basics

Safety compliance

Interpersonal skills

Problem solving

Team player

Job description

Description

The Deli Clerk is first and foremost responsible for customer relations and satisfaction. The Deli Clerk is also responsible for ensuring the department maintains its cleanliness, safety and appeal to customers (may also assist other departments in these areas on occasions). Duties include all deli processing (cutting, packaging and merchandising), sanitation, safety, and stocking procedures on all products while removing expired products from displays. Most importantly, the Deli Clerk will make all customers feel welcomed by acknowledging or greeting each customer and providing genuine, helpful, and respectful customer service.

SOME ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Orders, receives, and merchandises products following proper guidelines for merchandising, rotation, sanitation, pricing, mechanizing, and quality standards.
• Consistently replenishes products to ensure freshness and visibility.
• Maintains a working knowledge of all deli as well as non-deli items throughout the store to respond to customers to ensure they get the products they want and need.
• Adequately accepts, orders, receives, prepares, packages, labels, displays, stocks, replenishes floor stock and inventories merchandise.
• Follows department procedures for processing known loss, invoices discrepancies, special orders, and transfers.
• Maintains accurate and attractive signage within your department.
• Helps customers make product selections by answering questions and providing information about all deli items.
• Ensures accurate and sanitary product processing, packaging, labeling, dating, and pricing according to department procedures.
• Prioritizes time to ensure that prep work, stocking, cleaning, and customer service are handled efficiently.
• Creates and maintains an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store by providing excellent customer service.
• Assists in inventory counts, storewide cleaning, and other projects as needed.
• Reinforces safety within the store by complying with safety procedures and identify unsafe conditions and notify store management or addressing the concern if appropriate.
• Practices preventive maintenance by properly inspecting equipment and notify appropriate department or store team leader of any items in need of repair.
• Ensures federal, state, local and La Montañita Food Cooperative regulations and standards for product freshness, safety, refrigeration, sanitation and weights and measures are being adhered to and met.
• Follows proper procedures for opening and closing.
• Maintains and updates as needed ServSafe® certification.
• Other responsibilities and tasks as required and assigned.

Requirements

ATTRIBUTES AND QUALIFICATIONS:

• Customer service skills (able to complete the full customer service cycle).
• Effective communication skills
• Capable of teaching others positively and constructively.
• Food safety certification. If not currently certified, able to obtain certification within 1 month.
• Knowledge of basic math (counting, addition and subtraction)
• Ability to adhere and follow safety, regulatory and wellness guidelines. Safety Conscious and adhering to required PPE (Personal Protective Equipment) is required.
• Good interpersonal and conflict resolution skills.
• Able to act with integrity, ethically, professionalism, and confidentiality.
• Able to identify and resolve problems in a timely manner.
• Able to deal and adapt to changes in the work environment, industry with a calm professional demeanor.
• Dependable, reliable and self-motivated.
• Able to work with a diverse group of people.
• Strong team player, friendly and patient.
• Excellent ability to prioritize and multi-task with attention to detail.
• Professional appearance and manner.