Deli Bakery Team Lead: Fast, Friendly Service

Food Lion; Carthage (NC); On-site; USD 32,000 - 54,000; Full time

Job summary

Food Lion in Carthage, NC, is seeking a Deli Bakery HMS Supervisor to support store operations and drive sales goals. You will assist with daily labor management, coaching, and maintaining a high standard of customer service and product quality.

The role requires leadership, a solid understanding of merchandising, safety compliance, and the ability to adapt to a fast-paced environment while upholding Food Lion standards.

Qualifications

• High school graduate or equivalent preferred.
• Ability to lead and manage a team.
• Strong understanding of store operations and merchandising techniques preferred.
• Effective communication, customer service, and selling skills.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Must meet minimum age requirements to perform specific job function.
• Accreditation as a Certified Food Safety Manager or ability to obtain within first 90 days of employment; accreditation must be maintained.

Responsibilities

• Manage the Deli Bakery HMS Department in the absence of the Deli Manager, including supervising the performance of all duties and responsibilities of Deli Bakery HMS Associates.
• Daily management of labor and the coaching of associates to achieve productivity expectation.
• Provide leadership and motivation within the store to promote a culture reflective of our Brand Strategy and Culture.
• Support the achievement of budgeted financial and operating results.
• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers.
• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations.
• Control store's expenses through proper ordering, care for supplies and equipment.
• Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems. Understands and utilizes Average Cost Inventory System (ACIS).
• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained.
• Ensure Deli Bakery HMS schedules are written to provide extraordinary customer service at all times, should create every other week.
• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines.
• Observe and correct all unsafe conditions that could cause associate or customer accidents.
• Ensure compliance with local, state and federal regulations.
• Record and report all associate and customer accidents in accordance with established Food Lion procedures.
• Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses.
• Ensure that all advertising and sales promotion materials applicable to the Deli Bakery HMS are properly utilized.
• Adhere to all company guidelines, policies and standard practices.
• Maintain security standards.
• Maintain a neat, well-groomed personal appearance at all times; comply with company dress code and personal appearance guidelines.
• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses.
• Must be able to meet the physical requirements of the position, with or without reasonable accommodation.
• All other duties as assigned

Skills

Team leadership

Store operations knowledge

Customer service

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

ACIS

CAO

Job description

Food Lion in Carthage, NC, is seeking a Deli Bakery HMS Supervisor to support store operations and drive sales goals. You will assist with daily labor management, coaching, and maintaining a high standard of customer service and product quality.

The role requires leadership, a solid understanding of merchandising, safety compliance, and the ability to adapt to a fast-paced environment while upholding Food Lion standards.