Deli & Bakery Customer Experience Specialist

Kroger Co.; Henderson (NV); On-site; USD 18,000 - 23,000; Full time

Job summary

Kroger Co. in Henderson, NV is seeking a Grocery Clerk (Bakery/Deli) to prepare items per customer requests, inform customers of specials, and ensure correct portions and freshness. You will use bakery equipment safely and maintain temperature logs while supporting sales and customer experience.

Join a team that emphasizes the Customer 1st strategy, quality assurance, and a safe, welcoming store environment. Prior bakery/deli or retail experience is a plus; training is provided.

Qualifications

• Customer Service skills
• Effective communication skills
• Knowledge of basic math
• Ability to obtain current food handlers permit once employed

Responsibilities

• Prepare bakery/deli items per customer requests using proper equipment.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of bakery and/or deli specials.
• Provide customers with fresh products that they have ordered and the correct portion size.
• Recommend deli or bakery items to customers to ensure they get the products they want and need.
• Use bakery equipment according to company guidelines.
• Prepare foods according to temperature logs and cooking instructions.
• Measure, prepare and mix ingredients according to recipe.
• Adequately prepare, package, label and inventory ingredients.
• Check product quality to ensure freshness and review sell by dates.
• Properly use kitchen equipment and scales.
• Label, stock and inventory merchandise.
• Report ordering/shipping discrepancies to management.
• Understand store layout and locate products for customers.
• Stay current with ads and promotions.
• Gain knowledge of products and answer questions.
• Maintain awareness of inventory/stocking conditions.
• Ensure proper temperatures and temperature logs.
• Promote trust and respect among associates.
• Create welcoming environment and assist customers with questions.
• Adhere to food safety regulations and guidelines.
• Reinforce safety procedures and report unsafe conditions.
• Inspect equipment and report repairs.
• Notify management of accidents.
• Ability to work cooperatively in high paced environments.
• Ability to manage conflict

Skills

Customer service

Effective communication

Basic math

Food handler permit

Job description

Kroger Co. in Henderson, NV is seeking a Grocery Clerk (Bakery/Deli) to prepare items per customer requests, inform customers of specials, and ensure correct portions and freshness. You will use bakery equipment safely and maintain temperature logs while supporting sales and customer experience.

Join a team that emphasizes the Customer 1st strategy, quality assurance, and a safe, welcoming store environment. Prior bakery/deli or retail experience is a plus; training is provided.